E-Mail and Xfinity Connect Help

[twingirls]

I've tried several times to pull up my email account and it won't come up, the sign in page won't take my email address and password.  And I'm getting very frustrated!!!!!!!

[CCCarole]

Try this link:

http://www.comcast.net/qry/goto?app=mail

[JR071702]

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twingirls wrote:
I've tried several times to pull up my email account and it won't come up, the sign in page won't take my email address and password.  And I'm getting very frustrated!!!!!!!

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Are you putting in your entire e-mail address or just the user name on the sign-in page?   If your e-mail address is jdoe@comcast.net, you would just put jdoe in the user name field?

Also, make sure that you have the password in the correct case as the passwords are case-sensitive.

JR

[FishMan]

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twingirls wrote:
I've tried several times to pull up my email account and it won't come up, the sign in page won't take my email address and password.  And I'm getting very frustrated!!!!!!!

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The sign in page takes your username (the part before the @ in your email address) and passsword, not your email address and password.

[JR071702]

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CCCarole wrote:
Try this link:

http://www.comcast.net/qry/goto?app=mail

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Carole,

I think the OP can get to the sign-in page, but is having trouble with the signin itself.   My suspicision is either the OP is putting the entire e-mail address rather than just the user name and/or putting the password in the incorrect case.

JR

[FishMan]

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FishMan wrote:

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twingirls wrote:
I've tried several times to pull up my email account and it won't come up, the sign in page won't take my email address and password.  And I'm getting very frustrated!!!!!!!

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The sign in page takes your username (the part before the @ in your email address) and passsword, not your email address and password.

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JR and Carole, we are in the same zone today.

Message Edited by FishMan on 07-01-2009 07:57 AM

[CCCarole]

JR- I think you are correct... since the OP mentions e-mail address.  Sorry I missed it.

Fishman- Sometimes it's feast or famine here, huh? CC