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New Visitor
Justin_Rivera
Posts: 2
Registered: ‎07-24-2012

Email getting blocked but can not white list it.

[ Edited ]

I have a client whose domain I host with hosted exchange. They attempt to sen dmail to comcast mail accounts and they never get the email. I got in contact with those comcast customers and it looks like thier settings were to automatically delete spam.  I change the settings and they now see the mail coming in as spam.  I can not find a way to white list it. 

 

 

 

Message Details

Timestamp: Tue, 7/24 5:54 PM From: xxxxxxxxx@lamperttaxlaw.com To: xxxxxxxx@comcast.net Subject: test 4 from its Sender IP: 72.249.181.122 SPAM Score: 0.00 Message Headers Return-Path: <�g>
Received: from DWHUB1.darkwing.exchangedefender.com (cas.darkwing.exchangedefender.com [72.249.181.122])
by outbound-xd2.exchangedefender.com (8.13.8/8.13.1) with ESMTP id q6OKs3N9026685
(version=TLSv1/SSLv3 cipher=AES128-SHA bits=128 verify=FAIL)
for <xxxxxxxxx@comcast.net>; Tue, 24 Jul 2012 16:54:08 -0400
Received: from DWMBOX2.darkwing.exchangedefender.com
([fe80::a8e2:9126:dd6e:8bf8]) by DWHUB1.darkwing.exchangedefender.com ([::1])
with mapi id 14.02.0247.003; Tue, 24 Jul 2012 16:53:55 -0400
From: "xxxxxxxxxxxxxx" <xxxxxxx@lamperttaxlaw.com>
To: "xxxxxx@comcast.net" <xxxxxxx@comcast.net>
Subject: test 4 from its
Thread-Topic: test 4 from its
Thread-Index: Ac1p3nUyfewDB9HOTv+RpMTrvFctKQ==
Date: Tue, 24 Jul 2012 20:54:03 +0000
Message-ID: <092311850A793345B8E1FA7C3AEF11D17D06D1@DWMBOX2.darkwing.exchangedefender.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: 
X-MS-TNEF-Correlator: 
x-originating-ip: [70.89.97.225]
Content-Type: multipart/alternative;
boundary="_000_092311850A793345B8E1FA7C3AEF11D17D06D1DWMBOX2darkwingex_"
MIME-Version: 1.0
Bronze Problem Solver
Latoque
Posts: 1,672
Registered: ‎06-10-2006

Re: Email getting blocked but can not white list it.

You need to edit your post to not include the email addresses in there.  You are not supposed to post personal information in here since it's a publc forum and spammers can see them.

Email Expert
CCCarole
Posts: 24,445
Registered: ‎05-21-2006

Re: Email getting blocked but can not white list it.

To edit your post: in your post on the right side, click on Options, then on edit reply.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
Justin_Rivera
Posts: 2
Registered: ‎07-24-2012

Re: Email getting blocked but can not white list it.

sorry about that. Fixed. 

Bronze Problem Solver
Posts: 2,674
Registered: ‎05-12-2006

Re: Email getting blocked but can not white list it.


Justin_Rivera wrote:

I have a client whose domain I host with hosted exchange. They attempt to sen dmail to comcast mail accounts and they never get the email. I got in contact with those comcast customers and it looks like thier settings were to automatically delete spam.  I change the settings and they now see the mail coming in as spam.  I can not find a way to white list it. 

 

 

 

Message Details

Timestamp: Tue, 7/24 5:54 PM From: xxxxxxxxx@lamperttaxlaw.com
...


The string "lamperttaxlaw.com" is triggering the Comcast Spam Filter.
These folks might be able to help:

 

Customer Security Assurance at 888-565-4329. Normal business hours are 6:00 AM to 2:00 AM EST, 7 days a week.