07-24-2012 05:04 PM - edited 07-24-2012 08:15 PM
I have a client whose domain I host with hosted exchange. They attempt to sen dmail to comcast mail accounts and they never get the email. I got in contact with those comcast customers and it looks like thier settings were to automatically delete spam. I change the settings and they now see the mail coming in as spam. I can not find a way to white list it.
Message Details
07-24-2012 06:52 PM
You need to edit your post to not include the email addresses in there. You are not supposed to post personal information in here since it's a publc forum and spammers can see them.
07-24-2012 06:53 PM
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
07-24-2012 08:15 PM
sorry about that. Fixed.
07-24-2012 09:07 PM
Justin_Rivera wrote:I have a client whose domain I host with hosted exchange. They attempt to sen dmail to comcast mail accounts and they never get the email. I got in contact with those comcast customers and it looks like thier settings were to automatically delete spam. I change the settings and they now see the mail coming in as spam. I can not find a way to white list it.
Message Details
Timestamp: Tue, 7/24 5:54 PM From: xxxxxxxxx@lamperttaxlaw.com...
The string "lamperttaxlaw.com" is triggering the Comcast Spam Filter.
These folks might be able to help:
Customer Security Assurance at 888-565-4329. Normal business hours are 6:00 AM to 2:00 AM EST, 7 days a week.
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