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New Visitor
buffs11
Posts: 1
Registered: ‎07-06-2012

Email problems

I can log into my email but can't get any further.  I keep getting a pop up saying " a semi colon character was expected" and "invalid at the top level of the document"  can anyone help

Official Employee
cc_xc
Posts: 556
Registered: ‎08-19-2011

Re: Email problems

What page are you on when you get that error?  What link(s) or icon(s) do you click on that produce that error?

New Visitor
jfvavrek
Posts: 2
Registered: ‎07-19-2012

Re: Email problems

[ Edited ]

I have the same problem, plus one more:  "White space is not allowed at the top of the document" occurs when I attempt to "view inbox" and "Invalid at the top of the document" occurs when i attempt to open indivual messages.  After a few "send error report," MS Internet Explorer crashes.  I can't find any support information at Comcast's website.

 

Any help resolving this would be greatly appreciated!

New Visitor
Posts: 3
Registered: ‎02-27-2009

Re: Email problems

Has anyone solved this problem yet?  comcast - you have not been too helpful!  It seems like many people are experiencing this....

 

New Visitor
Posts: 1
Registered: ‎09-22-2009

Re: Email problems

I am also experiencing wiht no success in finding solution....tracy

Bronze Problem Solver
Latoque
Posts: 1,495
Registered: ‎06-10-2006

Re: Email problems

[ Edited ]

Since no one else has mentioned it--------try clearing out your browsing history, cache and cookies in IE.  Then re-start IE.  See if that has any effect on the problem.  If not, try using a different browser like Firefox or Chrome and see if you can duplicate the problem.  Corrupted, conflicting or expired cookies can cause a lot of weird problems.

 

Are you using any add-ons or plug-ins in IE?  Maybe a Theme?  You might try disabling them one at a time, then try signing in to your email again after each one.  That would at least eliminate any of them as the source of the trouble.  Extensions to your browser are not usually vetted by the browser developers.  So third party add-ons etc can cause unexpected problems too.

New Visitor
jfvavrek
Posts: 2
Registered: ‎07-19-2012

Re: Email problems

I cleaned out the entire browsing history, deleted all cookies, installed any updates, removed and re-installed Internet Explorer and the problem persisted.  It got to where IE would crash when I tried to open email.  So I installed Firefox and life has been fine ever since.  It's a MicroSoft issue and you know they won't worry about it - they'll just sell you a new problem.

Bronze Problem Solver
Latoque
Posts: 1,495
Registered: ‎06-10-2006

Re: Email problems

I'm glad it worked for you.  I use Firefox as my regular browser in both Mac and Windows.

New Visitor
Posts: 3
Registered: ‎02-27-2009

Re: Email problems

How bout running a virus scan, computer detected a virus, email problems are gone !!!