E-Mail and Xfinity Connect Help

[pattyfitzgibbo…]

Can any one tell me why all my comcast emails in my inbox have disappeared?  Also, when I send an email, why does it not show up in my sent box.

Thank you!

[CC_MikeH]

Have you installed an email client program like Microsoft Outlook or Mac Mail?

[pattyfitzgibbo…]

I have not.   The emails disappeared last week and the issue with the sent box has always been there.

[Barmar]

For the Sent box, make sure you have that option enabled. Go to Preferences->Composing and make sure "Save a copy to Sent folder" is checked.

[Again]

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pattyfitzgibbons wrote:

I have not.   The emails disappeared last week and the issue with the sent box has always been there.

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As far as the sent box goes, do you have your preferences set up to save a copy of sent mail in the sent box?  To check, sign in to SmartZone, click on the Preferences tab, under Email click on Composing and under the General bar make sure the radio button next to "Save a copy to Sent folder" is ticked.  If you make any changes, make sure you click on the Save button before exiting Preferences.

[JR071702]

If your e-mail is disappearing from the Inbox and you are not running an e-mail client that would be downloading the messages from the e-mail server, then you should immediately change your password and make it a "strong" password.

This will prevent any e-mail client from continuing to "pop" your Comcast Inbox.

Here is a link to a Microsoft article called Strong passwords: How to create and use them which is good reading on the subject.

JR