E-Mail and Xfinity Connect Help

[dtoly]

When I open my E-mail I grt this message

(CRITICAL)

"An error occured while initializing the zimlet "comcast_search". Please notify administrator."

E-mail will not load up

[ltw1949]

I can not open the email with out the message showing on any accounts that I have with comcast.

[ltw1949]

An error occurred while initializing the zemlet"comcast_search.""Please notify administrator"

[dtoly]

I have did all of these things many times, The only thing that work was changing from Internet Explorer to Firefox and all works fine, but I have used IE8 for a long time now with no problems, and should not have to change my browser because Comcast has a problem

I pay to much to be told I can't use the setting that have been working for the last 10 years

[simplet]

how do i correct a zimlet error

[fjgiie]

If you have recently updated programs like security, your browser may need to be reset.

It's pretty easy using Microsoft Internet Explorer -

Go to "Tools" then ----> Internet Options

Up at top right ----->Advanced

Down at the bottom click on -----> Reset, ------>Apply, -----> OK

You may be asked to set up your Search choice and may need to run your Auutomatic Updates.

[jbroderick1]

A fix  that worked for me as suugested by CC tech help was to switch to the LITE veriosn of CC mail It worked so far good luck. If using Lite already switch to the regular version.

[ctr75]

I keep getting an error occurred while initializing the zimlet "comcast search" please notify administrator. I can get into my email just fine. How do I fix this problem so this error stops showing up?

[jbroderick1]

CTR did you read the post above yours? Please do if havent. CC is aware of it but for now try what worked for others. Good luck

[osmundo-cala]

 Error with zimlet

[CCCarole]

This is a known problem and Comcast is working ona fox. In the meantime try all of these. Clear your browser cache-Save your bookmarks and reset your browser to the default settings (under the Advanced tab)- Try a different browser. If you can't get to your email, try using the www.m.comcast.net email.

[ComcastAnthony · Accepted solution]

There appears to be some conflict between IE add-ons and the zimlets.

For example the Add-on publisher "Amazing Apps / 215 Apps" Add-on Name "I Want This" will cause the error if the add-on is enabled.

I would recommend that you disable all add-ons in IE, then RESTART the IE to see if the error goes away.  If the error does go away then you can then do the following to determine which add-on is causing the problem.

1) enable one of the previously disabled add-ons

2) restart the browser

3) goto comcast.net email to see if you get the error again

repeat steps 1-3 until you get the error again

once you get the error you will know that the last add-on enable was the one that caused the problem.

Please let us know if this helps.

[robinsonrealt]

when accessing email:

CRITICAL: An error occured while initializing the zimlet "Comcast search. Please notify administrator.

[CCCarole]

Did you follow the directions outlined in the post above yours?

[K_Sedalia]

When I try to open my email, I get the msg-

"critical error occurred when initializing the zimlet "comcast_search". Please notify administrator.

[CCCarole]

---

K_Sedalia wrote:

When I try to open my email, I get the msg-

"critical error occurred when initializing the zimlet "comcast_search". Please notify administrator.

---

There appears to be some conflict between IE add-ons and the zimlets.

For example the Add-on publisher "Amazing Apps / 215 Apps" Add-on Name "I Want This" will cause the error if the add-on is enabled.

I would recommend that you disable all add-ons in IE, then RESTART the IE to see if the error goes away.  If the error does go away then you can then do the following to determine which add-on is causing the problem.

1) enable one of the previously disabled add-ons

2) restart the browser

3) goto comcast.net email to see if you get the error again

repeat steps 1-3 until you get the error again

once you get the error you will know that the last add-on enable was the one that caused the problem.

[K_Sedalia]

The "error with zimlet"  goes away only after all the adds along the R. side fill in. Only then

can I access my email.  How do I get the CRITICAL pop-up window to erase permanently?

[K_Sedalia]

I do not understand the techie vocabulary - is there a number I can call so a tech support person can tallk

me through the process of erasing the "error with zimlet" window? It would be a big help. THANKS.

[K_Sedalia]

Actually the problem started when Comcast added advertisements on my personal emails without my permission. Comcast caused the problem, Now comcast correct the problem. Even though we pay for services, whole internet has become an advsetisement tool.