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New Visitor
rrzentz
Posts: 2
Registered: ‎12-03-2012
Accepted Solution

Export emails from Comcast server?

I've started to use Outlook as my email program and have set up my Comcast address...that is working fine.  Now, is there a way to export past emails that I have have in folders I've created on the Comcast server to the Outlook program?  Can I create an Outlook .pst file or some other type of file?  I have not found any info on how I can do that.  Thanks.

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Export emails from Comcast server?

Moving email from Comcast's webmail (aka Xfinify Connect) to your computer.

 

People want to do this for a variety of reasons, the main ones being to backup the email, or to get local copies prior to switching ISPs.

 

Notes

You have to do this with an email client (like Outlook Express, Outlook, Windows Mail, Thunderbird, etc.).

You can only do this via POP3, and POP3 can only download email that's in the webmail Inbox.

IMPORTANT The default behavior of almost all POP3 email clients is to delete messages after downloading them. If you want copies of your email to still be available via webmail you have to configure the email client to "leave messages on server".

Different email clients have different ways of storing email. Although it's generally possible to export/import the various formats from client to client, viewing the downloaded email conveniently will always require using an email client.

 

Setup

Empty out the Inboxes of both webmail (unless you're only interested in what's in the webmail Inbox) and the email client. Create Temp folders and move messages in the Inbox to the Temp folder if necessary.

Create folders in the email client that correspond to the webmail folders.

Email client config: port 995, SSL, Leave messages on server; detailed configuration steps for some common email clients can be found here: http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/E-Mail-Client-Settings-customer-generat... . That doesn't address the "Leave messages on server" aspect. Best bet there is to Google on "'your email software' 'version number' + leave messages on server" (without the single or double quotes).

 

How to do it

Move a folder's worth of messages into the webmail Inbox.

Download via email client

Move messages in the client Inbox to the appropriate folder (should be as simple as CTRL-A > Move)

Move messages in the webmail Inbox back to where they were.

Move another folder's worth of messages into the webmail Inbox.

Etc.

 

Credit to Steve Baker for compiling these directions

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
rrzentz
Posts: 2
Registered: ‎12-03-2012

Re: Export emails from Comcast server?

Thanks for that response. Not as convenient as exporting a .pst file or other format but this sounds like it will work for me. Thanks much for the advice and to Steve Baker too I guess.
Contributor
Posts: 5
Registered: ‎07-14-2007

Re: Export emails from Comcast server?

I have tried moving e-mails from folders into Comcast Inbox, but I can not import them to Outlook 2010.  Can you provide more detailed instructions?

 

Thanks for the help.

Bronze Problem Solver
Posts: 3,281
Registered: ‎05-12-2006

Re: Export emails from Comcast server?


ruby99 wrote:

I have tried moving e-mails from folders into Comcast Inbox, but I can not import them to Outlook 2010.  Can you provide more detailed instructions?

 

Thanks for the help.


It could be about the problem discussed in this thread:

 

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/Can-t-download-all-messages-from-server...

Contributor
Posts: 5
Registered: ‎07-14-2007

Re: Export emails from Comcast server?

It may be a similiar problem, but what is the solution?

I am getting new e-mails sent to my Outlook Inbox, but I can not resend old e-mails from Comcast to Outlook 2010, even after moving them out of folders and into Comcast Inbox.

 

Tried opening a cmd window and entering telenet...etc, but got a message"telenet not recognized as a command".

Bronze Problem Solver
Posts: 3,281
Registered: ‎05-12-2006

Re: Export emails from Comcast server?


ruby99 wrote:

It may be a similiar problem, but what is the solution?

I am getting new e-mails sent to my Outlook Inbox, but I can not resend old e-mails from Comcast to Outlook 2010, even after moving them out of folders and into Comcast Inbox.

 

Tried opening a cmd window and entering telenet...etc, but got a message"telenet not recognized as a command".


It should be pretty simple to get telnet working. Google thusly:

 

yourOS enable telnet

 

If you can confirm that you have the same problem as the one in that thread, we'll see if we can engage a Comcast mod here to help you out.

Contributor
Posts: 5
Registered: ‎07-14-2007

Re: Export emails from Comcast server?

I have cleared my Inbox of all current messages. I then moved 26 old e-mails (from 2008, 2009 and 2010) out of a folder and into my Comcast Inbox.

 

After clearing my Inbox of current messages,I enabled telnet.  I get:

 

+OK 0  0

 

 

Why can't I export old emailsfrom Comcast  to Outlook 2010, using Windows 7?

Bronze Problem Solver
Posts: 3,281
Registered: ‎05-12-2006

Re: Export emails from Comcast server?


ruby99 wrote:

I have cleared my Inbox of all current messages. I then moved 26 old e-mails (from 2008, 2009 and 2010) out of a folder and into my Comcast Inbox.

 

After clearing my Inbox of current messages,I enabled telnet.  I get:

 

+OK 0  0

 

 

Why can't I export old emailsfrom Comcast  to Outlook 2010, using Windows 7?


Here's the explanation, but this covers a bit more than just your situation; your problem is explained toward the end. Basically, Comcast is "hiding" those messages from you. Some have reported that such messages can be seen via IMAP.

 

----

A Unique ID is assigned to each message stored on a POP3 server. When email clients leave messages on the server they download the UIDS for every message on the server every time they check email, save that list of UIDs, and next time only download the messages that have UIDs that haven't been seen previously. So, if you start using a new email client, or if files used by your current email client to store the UIDs get mucked up, the email client will download all the messages on the server. If the UIDs of the messages stored on the server change, an email client will also download all the messages on the server, and that's almost certainly what happened here. Comcast have acknowledged that they make changes that would result in new message UIDs for some customers. Yeah, that sucks, and I have no idea how necessary it for new UIDs to be assigned, but the good news is that once you let your email client download all the messages on the server things should go back to normal.

When Comcast move accounts to new servers, they can't/won't move the old UIDs to the new servers. When they move accounts now they make the old messages invisible to POP clients so users won't be downloading gazillions of saved/old messages when their accounts get moved to new servers, figuring, I assume, that doing it that way causes the least amount of pain, overall, for their users. I'd guess that they're right about that. It's possible for Comcast to override that "make the old messages invisible" setting, but the results have been inconsistent when the mods here have given it a shot. You could ask cc_xc, a Comcast mod, to give it a go via a PM (Private Message). I think this should be the link to send him a PM:

http://forums.comcast.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/4756697

If he replies there's an envelope icon in the upper right of the Forums message list window that will indicate that you have received a PM. Will you let us know how it goes?

Contributor
Posts: 5
Registered: ‎07-14-2007

Re: Export emails from Comcast server?

I e-mailed cc_xc but never received a response.  Contacted Comcast via live chat and was instructed to call microsoft,  Problem remains unresolved.