04-06-2012 08:31 PM
I am having the same problems since 3/30. Called Comcast again last night and some employee in India who I could barely understand, that was a total waste of time. She suggests that I install Google Chrome or Firefox. Really?
We are in Colorado, anyone else in this area with this problem?? I know of another person that lives nearby that has had multiple password problems with their email accounts for several weeks too. When she called today for the third time, was told that they have not heard anything about this problem and that maybe we are being hacked. That is not good news, however after finding all these posts I feel it is Comcast with the problems. Sure would be nice if they could figure it out sooner rather than later.
04-07-2012 12:15 AM
04-07-2012 12:22 AM
04-07-2012 07:45 AM
The funny thing here is an email my husband got on March 12
Our records show that you recently changed the email password on your account. If you did not authorize this change, please call Comcast at 1-800-COMCAST and we'll be happy to assist in any way we can.
Your security is top priority at Comcast! To learn more, visit our FAQs at http://www.comcast.com.
The Comcast Team
1st of all his password was never changed and is still the same. It was my email that the password was "supposedly" changed and it was not on March 12. It was like a week ago.. It would be nice if someone would let us know what is going on. We have a right to know!!! Maybe we should take this to the media, I bet you then we get responses!!!
04-07-2012 08:17 AM
I understand how frustrating this can be. Those of us who volunteer to help here have pushed on Comcast in various ways to get answers, but they are not forthcoming. I have no insight into any problem at Comcast. But sometimes when people are suggesting things, we try everything suggested and they don't fit together.
If if we're having this problem, I would change my password again and make sure I changed it and the ports and servers I need to connect to in my mail program. I know in the Mac and iOS that involves changing the password in two places - incoming and outgoing. I'd make sure I was using mail.comcast.net for incoming and smtp.comcast.net for outgoing. I'd make sure I wasn't using port 25 for outgoing because blocking that is one of the first things Comcast does to stop spamming.
Then I would try to send myself mail. Does it get to the web-based mail? If so, part of the problem is solved.
None of this will work if something is broken on the Comcast servers. But many people are having no problem. I wonder if you can create a new secondary account and forward your mail to that until ths is fixed.
04-07-2012 05:02 PM
@Extech Comcast does have a resolution department which is authorized to issue partial refunds of monthly charges for things like major inconvenience or loss of service. When we had a hurricane down here and were out of service for 2 weeks, they readily refunded half of my monthly charges because I was unable to use the service while it was down.
Not sure how "major" they'll consider this inconvenience, but I would recommend waiting until it is resolved (or at least until you haven't experienced the problem for a while) before asking for any sort of restitution.
04-09-2012 01:54 PM
This is all part of the same issue. There has been no hacking. It is a system glitch on the Comcast end and they simply refuse to just come out an admit it. I too have had to change my password several times over the past few weeks and have heard all of the excuses from Comcast, none of them being the case. My account has not been hacked. This is a replication or some type of error in their database system.
04-09-2012 04:20 PM
You're on the money. I updated another thread with precisely that explanation. Unfortunately two systems fell out of sync. The issue is now corrected and we're working to ensure that doesn't happen again.
04-12-2012 12:32 PM
04-26-2012 01:33 PM
you know one thing that I think you should recommend is to send a txt anytime the password has been changed or an email to a secondary account, or remove the requirement for a secret question if you only want the reset to be sent to the cell phone. It should also txt when any profile changes are made.
This seems to work for AMEX, my bank, and even my utility provider.....
04-26-2012 02:27 PM
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