E-Mail and Xfinity Connect Help

[mariacastle]

Hi, I've been trying to get my husband his own e-mil , but the form I'm suppose to fill out never appears.

[Latoque]

Are you signing in as the primary account?  If so, what happens when you try to set up a secondary account?  Can you see the option to set up a secondary account when you are in the "Users & Settings" tab?

[mariacastle]

Hi, I've tried it both ways , clicking my account , going to users and setters and clicking " add new user ' , then I tried clicking signning in with a different user's name, only to go around in circles on both.

Any help will be deeply appreciated, thank you, Maria Castle.

[CCCarole]

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mariacastle wrote:

Hi, I've tried it both ways , clicking my account , going to users and setters and clicking " add new user ' , then I tried clicking signning in with a different user's name, only to go around in circles on both.

Any help will be deeply appreciated, thank you, Maria Castle.

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if you signed  in with the Primary User name and password.  Exactly what happenings when you go to the Users and Settings tab and click the link to add a Secondary?

[mariacastle]

I use X-FINITY.

I'm not sure what you mean by full version.

I thougth I was using my e-mail from comcast.

I use Windows 7

Why does this has to be soooo complicated , with at&t you can have up to 8 e-mails , honestly , this IS ridiculuos.

[CCCarole]

Are you you are signed  in with the PRIMARY username and password?  

Please tell us EXACTLY  what happens when you click on the Users and Settings tab and attempt to add amother user?  When you go to the users & Setting do you see your Primary Username in the drop down under Manage My Accountsyou seem see the link to add a Secondar user?  If yes, what happens when you click on it?

[mariacastle]

I use X-FINITY.

I'm not sure what you mean by full version.

I thougth I was using my e-mail from comcast.

I use Windows 7

Why does this has to be so complicated , with a t & t you can have up to 8 e-mails , honestly , this IS ridiculuos.

[mariacastle]

I use X-FINITY.

I'm not sure what you mean by full version.

I thougth I was using my e-mail from comcast.

I use Windows 7

Why does this has to be so complicated , with a t & t you can have up to 8 e-mails , honestly , this IS ridiculuos.

[Queen-Evie]

When you sign in using YOUR account name do you see this screen:

When you click Create secondary user nothing is happening?

What browser do you use? Have you tried a different browser?

Another thought: it is possible that your pop up blocker is seeing the link as a pop up.

If you use Internet Explorer hold down the ctrl key while clicking the link. If it opens it is your pop up blocker.

Xfinity Connect has 2 versions. Lite and Full.

To find out which one you are using click Preferences/General. In your case it doesn't matter which version you use because that has no bearing on not being able to create a new user account.

What is in Carole's post is her signature. Sometimes that info is needed though.

[mariacastle]

Yes , I have tried that one too , and I never get pass the 1st step , because rigth after I type the special code it throws me back to the beginning.  Can it be possible your system just ain't that good ?

[Latoque]

What special code are you talking about?  I tried it and all I get is a menu box asking for the information to fill in the new secondary information.  Which is as it should be.

[Queen-Evie]

We need to know what you mean by special code. Are you seeing a string of letters/numbers that you need to type into a box?

When you the type the password, which the only other thing I can think of that may be considered special code, does the password have at least one capital letter and one number?

Your password must be 8-16 characters. It must include at least one upper case letter, at least one lower case letter, and at least one number or special character (! @ # $ % ^ & *); and cannot contain spaces.

Edit to add: is it possible that special code could also refer to the Secret Question? The answer to the secret question has to be at least 3 characters.

[CCCarole]

FWIW_ sounds like Secret Question issue to me...?

[mariacastle]

The code that I mention is the last thing to pop out in the 1st phase, rigth where it states; " For security reason please copy the characters shown " , anwhe i do i get thrown to the beginning all over again even when I typed it rigth.

[Queen-Evie]

You are getting the capcha code. I do NOT see that when I create a new user account.

The only thing I can think of is sign out, close your browser, clear your cache, then try again.

[CCCarole]

If it were me, I could call 1-800 Comcast, have them check your account and ask them to help you set up a Secondary with the Username of your choice.  They should be able to help.  Once set up, you could then change the password they gave it to your own password choice.

[SBEATY]

I USE XFINITY TRYIN 2 SET UP AN EMAIL ACCT 4 MY  SON  NO LUCK

[Latoque]

OK we need a lot better information.  Which OS are you running---Windows or Mac OSX?  What browser are you using?  Are you signed in as the Primary account?  What happens when you try to set up the secondary account?