LINKER, click on OPTIONS in your post, choose EDIT REPLY and REMOVE the link.
IF YOU POST THE MAIL YOU RECEIVED DO NOT INCLUDE THE LINK. Many times the links are still active when posted. There are those misguided souls who will click the link just to see what it looks like! Most phishing sites are just that, but a few are also sources of malware.
cr8vfish wrote:
Thank you for the info. However, if Comcast is truly aware of the problem and seeks to provide a level of customer care that enables it's customers to troubleshoot these types of fraudulent activities before they become a problem… maybe Comcast could send out an email notice to its customers or post a notice on the homepage like many other sites, such as eBay, Citi, BAC, etc., notifying customers of this problem in advance. I have no doubt that some customers have found out the hard way that these emails are NOT from Comcast. Some proactive counter measures intitiated by Comcast woudl do much to reinforce its commitment to customer service.
I, and many others, do agree with you that there should be something on the home page about these types of mails.
Unfortunately, even though it has been suggested many times Comcast refuses to do so.
It should be easier for customers to find that information. Currently one has to go searching for it putting the burden on the customer to find it.
All they have to do is put something front and center on the homepage that says something along the lines of
Comcast Phishing Scams with a DIRECT link to http://xfinity.comcast.net/constantguard/Alerts/#ThreatInfo and a direct link to http://customer.comcast.com/help-and-support/wireless-internet/phishing-scams/
As it is now from the homepage one has to
1) Click Security (hopefully they are intelligent enough to realize this is what they need to click)
2) When the Security page opens click Alerts (once again hoping that someone realizes this is what they need to choose)
As for the 2nd link I posted one does not find that information FRONT AND CENTER on the Help pages. In order to get to it you have to actually enter phishing in the help search bar. Again, this puts the burden on the customer to find that info.
They should also mention other methods to help determine the mail is fraudulent. Those methods are included in the post I made concerning how to tell.
These are simple and easy to do and make sense but Comcast does not believe in simple, easy and making sense.
Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
