12-31-2011 09:14 PM
Got a new laptop. How do I get my email from my old pc to my new pc? I followed the online instructions to set up the comcast account, and all my new email is coming through, but everything else (folders, contacts, addresses) is gone. Can I get it back?
12-31-2011 09:27 PM
Have you tried login to xfinity connect and click on the address book option. When you are doing this it will give you options build you address book which will import your address from various accounts. For folders you will have to create them and move the email to the selected folders.
12-31-2011 10:41 PM
It sounds as if you have set up an email client. If this is the case, which one? Did you use the same one on your old computer?
An email client is a 3rd party program that you have to install and configure to work with Comcast mail servers. Mail downloaded to the client is removed from the Comcast servers and stored on your computer.
Any mail on your old computer is still there but it will not transfer to a new one even if you use the same client on both of them.
If you do have the same client on both we may be able to help you transfer mail to the new computer.
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