dissatisfiedinm wrote:
I have Outlook on my computer because I have Microsoft Office 2003. However, I do not use Outlook as my default email program though it was configured to receive a copy of my Comcast emails. I use Xfinity email as my default.
In answer to your question, because my version of Outlook is 2003, I do not have an Advanced or any other tab. I have regular menu items File, Edit, View, etc. I have looked at every single email setting in Outlook and there is no field to check for "Leave a copy of your emails in the Comcast (Xfinity inbox)"
1- Open Outlook 2003
2- Click on the Tools tab
3- Scroll down to Email Accounts & click on that
4- Tick "View or change email accounts"
5- Click on your email address to highlight it & click on 'Change'
You are now in the Email Account Window:
6-Click on 'More Settings' on the right side
7- Click the Advanced tab at the top of the new window
8- Scroll down to the bottom of the window where you will see "Delivery" with options underneath it. There are three options: the first one is to 'Leave a copy of messages on the Server'
If you want to view messages in XfinityConnect Inbox AND also be able to view in Outlook 2003 tick that option.
There are two other options available there:
Remove from Server after __ days
Remove from Server when deleted from the Deleted Items.
Click OK to save any setting changes you make under Delivery.
If you do not want to use Outlook 203 ever- then remove the Outlook account.
If you need assistance please post back.
Do you use XfinityConnect? YES
The Full or Lite version? FULL
Do you use an email client? I HAVE OUTLOOK BUT DO NOT USE IT
Which browser/version do you use? IE9
And- have you cleared your browser cache? EVERY SINGLE DAY
Which operating system? WINDOWS 7
Not receiving emails in my Xfinity inbox happened without warning or any re-configuration on my part.
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Comcast question:
Just to make sure I understand: You currently have Outlook 2003 configured. Under the Advanced tab in Outlook, do you have the box still ticked to "Leave a copy of your emails in the Comcast" (Xfinity Inbox) ?
By default, Outlook will download messages to Outlook 2003 and remove them from the Comcast Inbox unless configured to leave a copy in Comcast.
