Reply
New Visitor
vernoncooke
Posts: 2
Registered: ‎08-27-2010
Accepted Solution

Haven't gotten any emails in 3 days, something wrong

Haven't gotten any emails from through comcast.net, either on Thunderbird or even on the Comcast webmail.     Something must be wrong.     I am still getting emails from gmail on Thunderbird email software.

Bronze Problem Solver
Posts: 3,130
Registered: ‎05-12-2006

Re: Haven't gotten any emails in 3 days, something wrong


vernoncooke wrote:

Haven't gotten any emails from through comcast.net, either on Thunderbird or even on the Comcast webmail.     Something must be wrong.     I am still getting emails from gmail on Thunderbird email software.


Comcast have a habit of turning on the "Safe List" for you. In webmail, check Preferences>Email>Incoming Email Restrictions>My Account(in the dropdown)>Email & Voice Settings to see if they've turned on Email Safe List for you. When it's enabled you receive email *only* from the addresses entered there.

Contributor
Posts: 5
Registered: ‎04-21-2007

Re: Haven't gotten any emails in 3 days, something wrong

This happened to me today. I just changed the setting to off and I received a test email. However, Im not sure what has happened to a full day worth of emails. Do you know if the emails sent to me today, that I have not gotten, will still be delivered?

 

Bronze Problem Solver
Posts: 3,130
Registered: ‎05-12-2006

Re: Haven't gotten any emails in 3 days, something wrong


MjAikens wrote:

This happened to me today. I just changed the setting to off and I received a test email. However, Im not sure what has happened to a full day worth of emails. Do you know if the emails sent to me today, that I have not gotten, will still be delivered?

 


You won't see them unless someone from Comcast steps in to help you out... and I wouldn't be very optimistic about it. Try calling 1-800-COMCAST and explaining things. Good luck getting someone who even knows what you're talking about.

 

I'll ask one of the regulars here, who's one of the favorites with the Comcast mods, to ask one of the Comcast mods to take a look at this thread.

Contributor
Posts: 5
Registered: ‎04-21-2007

Re: Haven't gotten any emails in 3 days, something wrong

Thank you! I would love some good help. I talked to 3 different Comcast people today, all not having a clue as to where to go. It was disappointing!

 

Thanks for  the help!

 

New Visitor
vernoncooke
Posts: 2
Registered: ‎08-27-2010

Re: Haven't gotten any emails in 3 days, something wrong

I think you hit it right on the nose.    Good to have people around who know.