09-30-2011 07:11 AM
I need to review old messages on occasion but am unable to scroll back more than two months nor bring them up on Search. How do I search by date? Why does search bring up only messages I sent, not incoming?
09-30-2011 01:00 PM - edited 09-30-2011 01:00 PM
First clear out your browser's cache. If it's got bad cookies or other corrupted data in it, they can cause all kinds of problems. Next, look in your preferences to see your settings for deletion schedules.
I'm assuming you're using Comcast webmail and not a client. As far as I know there isn't any way to search by date. Are you certain that the earlier emails are still on the server? What you are describing sounds like they're simply gone.
10-01-2011 04:42 PM
You search by date by typing in the date in the search field. As sugggested, it is also possible that old messages were automatically deleted due to the settings you have set in Preferences>Email>Email Deletion Schedule. The search option results will show which folders any messages are- Based on your search criteria.
Here is more information about using the search functtons in the XfinityConnect Inbox:
XFINITY Connect gives you the option to search through your email, address book entries, or the entire World Wide Web.
Basic Searches with XFINITY Connect
In order to perform a search, type in what you are searching for in the search box. Click the dropdown menu next to the box to select if you want to search your Email, Address Book or the Web.
Advanced Searches with XFINITY Connect
Sometimes you might need to narrow down your searches a bit further. Use the following steps to perform Advanced Searches.
Right Click Searching
To filter your inbox for all the email you have received from a particular email address:
Using Quotations (" ")
Use quotations around an entire phrase (or group of words) to search for an exact match within your email. For example, if you want to search for the phrase Dinner Friday Night, entering it as "dinner friday night" will return all messages with that exact string.
This is particularly useful when searching for a phrase that includes punctuation-type characters, as these are ignored by the search engine. For example, to search the time 9:30, then entering "9:30" will return all messages with the string 9:30.
A search operator is a special keyword followed by a colon, then the field you would like to search. Below are a list of common search operators and examples.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
10-01-2011 06:02 PM - edited 10-01-2011 06:02 PM
You search by date by typing in the date in the search field.
I tried it using a couple of messages in my Inbox, and it didn't work. It comes back with no results. I made sure I used the right operater as specified in those instructions.
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