If you are using the full version of XC, composing in HTML, the link should be fine. and clickable, when you type it into your compose window.
To use the feature on the toolbar: Click on the world icon. You will see This:
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
