E-Mail and Xfinity Connect Help

[DMH13]

I can login into email account but if I open an item or the inbox.  The infinite spinning symbol comes up and never displays item or contents of inbox.  It has been like this all day today.  My primary mail id works fine.  This does not seem to be connection issue.

[kareste1]

I have been having this same issue for weeks now and it is driving me crazy!  I have to keep checking my home email at work.  The little blue circle just spins and spins when I try to "view the entire inbox".  How can I correct this?

[CCCarole]

All- The Administrator has been notified, watch for a reply please.

In the meantime:

Clear your brwoser cache, set your browser back to the default settings, and do try a different browser too.

[ComcastLarry]

Sorry for the inconvenience, we've been experiencing issues since yesterday with our emails. At this time it's clearing up so please let us know if your still having issues.

[DMH13]

Hi

Still having the same issue with my secondary mail id.  I cleared browser cache but still having the same issue. 

I am still having the issue with internet explorer.

Please help

[Meja]

I've been having the same problem for a week now -- it's very frustrating.

[shellimcm]

I've been having this issue since May 4th with no resolution!! Get error stating inbox can't load. I was told I wasn't the only one but this is outright ridiculous. I suppose there are no virtual servers or failovers or backups even. Even if it's an issue with an upgrade or migration, there's no back out plan? I am surprised that it would take Comcast this long to rectify a technical (hardware or software) issue. I have now been told it will be May 24th before the fix. REALLY FRUSTRATED!!! I've had the same E-Mail for over 10 years and would have never imagined this would take so long to fix issue(s).

[charleybrown2]

I HAVE PROBLEM WITH LOG IN TOO,I GET POPUP THAT SAYS IT CAN CONNECT BECAUSE OF SYSTEM FAILURE,CAN NOT CONNECT TO POP3 THIS HAS BEEN GOING ON MONTHS,CALLED COMCAST SEVERAL TIMES ISSUE GETS RESOLVED FOR A FEW DAYS THEN BACK TO SQUARE ONE  AND WE PAY

GOOD MONEY FOR POOR SERVICE.

[cc_xc]

Can you send me a private message with the email address that is having the issue?

(to send a private message, click on "cc_xc" then "send this user a private message")

[JPFoster]

I have just (Fri May 11th) become a Comcast Xfinity customer. Tried to get into my new comcast email account for the first time today and . .. ...

Sorry, we were unable to load your email and voicemail.

Please try refreshing your browser in a few minutes.

I also get the following message when trying a direct link to email:

Not Found

The requested URL /zimbra/mail was not found on this server.

Looks like I'm not alone with this on-going problem. I'm just glad I didn't cancel my current ISP yet. I wounder if 4 days is a record for the shortest time being a customer, I doubt it if this is the level of service I can expect.

[KAW8]

Is this an Xfinity-wide problem? I have not been able to access my email since 5/9/12. It won't even let me go to the email page from the home page. How much longer do we have to wait Comcast?

[charleybrown2]

THIS IS THE SECOUND TIME I HAVE SENT MESSAGE I QUESS NOTHING WORKS ON COMCAST EMAILS.

I STILL GET SYSTEM FAILURE AND CAN NOT CONNECT TO POP3,YOU ARE THE EXPERTS FIX IT.

[charleybrown2]

well this is #3 message still no reply,when i look at my posts it says there are 11 replys but there is no way to

access them,also 3 messages but there again no way access those either,is it because i am a few days past

my bill due date or is it this forum is hard to use,all i want is access to my emails no more no less.

[DMH13]

Windows 7 Internet Explorer 9.   Mail id does not work with Internet Explorer 9.  Primary mail id works with IE 9.    I have cleared cache but my browser is set to clear cache every time I exit.    Secondary mail id works with Google Chrome but does not work with IE 9.  Secondary mail id worked with IE 9 prior to the beginning of May.  Has not worked since.  This is still an issue for me

[Yelmite]

I have the same problem with my email. Why is it that Comcast can't fix this problem. There sure seems to be a lot of people having the same issues. I've tried a total destructive reformat and loaded all the necessary upgrades but still not able to get past "INBOX PREVIEW". Not even with Foxfire or Google Chrome.

The problem started when I changed to the "Arris" modem/router on May 29th. If there is someone here or at COMCAST that can address this issue I would truly appreciate it. This is going beyond frustration,

[Yelmite]

I have the same problem with my email. Why is it that Comcast can't fix this problem. There sure seems to be a lot of people having the same issues. I've tried a total destructive reformat and loaded all the necessary upgrades but still not able to get past "INBOX PREVIEW". Not even with Foxfire or Google Chrome.

The problem started when I changed to the "Arris" modem/router on May 29th. If there is someone here or at COMCAST that can address this issue I would truly appreciate it. This is going beyond frustration,

[Yelmite]

You would think with the money they are getting from us they would address the issue on if they can fix it or not. This is getting to be down right frustrating.

[DoubleG]

Yelmite when you get to the inbox preview can you see the words email preferences in blue to the right top of the preview inbox. Click on that and see if your preference window opens. If it does click in the email button in the black line at the top or to your left you will see your email general settings pane click on email there and see if that will open your mail

[DMH13]

I tried it and didn't work for me

[Readytocamp]

Did all of that.

[tarheel1979]

Good luck getting this issue fixed, I have had this problem since April 17th, 2012. I have done everthing that Comcast has asked, I even paid to have my computer checked out. One thing to do is log in (from work) and create a new user, then forward all emails to new user. To prove to comcast that is was a permission issue within comcast this is what I was told to do. With the new user you should be able to access from home. Unfortunately Comcast has no idea how to fix this issue.

[Readytocamp]

I am seriously thinking of switching to bradstripe or even fios.  All the money they charge and don't even know how to fix problems.

[wfields]

I changed to the new router on April 17th, 2012 and I haven't had access to my email from home since. But to prove to Comcast that it was not my computer, but a permission error within comcast, i created a secondaey user and it works fine. I have tried everything Comcast ask and still no resolution. I filed a complaint with the FCC and the state of Florida today. Good luck with your issues

[Readytocamp]

Good for you and good luck to you also.

[Yelmite]

 Why is it that COMCAST wont admit to a problem or even address it? It's happening in more areas. They should be accountable for something. When Sony had the Playstation compromised at least they informed consumers about the issue and told us they were working on it. Comcast can't even do that. I just want to get access to my mail. COMCAST.....get your engineers on it, customers are not satisfied.

[Yelmite]

Still have the same issue with my email, and no responce from COMCAST. Where's the CUSTOMER SUPPORT?

[stuckyml]

Im so fed up,  have the same problem I can get into inbox but cant read any mail.   Keeps saying comcast.net not responding

GRRRRRRRRRRRRRRRRRRRRRRr

[daytribe]

---

CCCarole wrote:

All- The Administrator has been notified, watch for a reply please.

In the meantime:

Clear your brwoser cache, set your browser back to the default settings, and do try a different browser too.

---

[Readytocamp]

All I want to do is get contacts out of my send to page.  Your highly trained techs told me I can't!  They have to stay in there.  What's wrong with comcast?  I think you all are too busy trying to get more customers.  Keep it up and you won't have any!  I know a lot of people switching and I'm one of them.  We're paying way too much money for lousey service.

[tarheel1979]

Why is Comcast insisting that everyone clear their cache, this is not the answer. Comcast has two servers, if you can't access your email you are on the old one. In my case Comcast switched me to an Arris Dory and then no email. This is a DNS server issue and the chances are Comcast will never fix it. Create a new email address, forward all old emails to the new one. You will be able to access the new one since it will be on the new server.

Do not listen to any of the "cache" clearing it will not work.....................

 and it's not your computer

Believe  me I have been through this for a month, finally recieved correct answers from Signature service call

215-665-1700 Executive office and they have to call you back within 24 housrs

[tarheel1979]

Why is Comcast insisting that everyone clear their cache, this is not the answer. Comcast has two servers, if you can't access your email you are on the old one. In my case Comcast switched me to an Arris Dory and then no email. This is a DNS server issue and the chances are Comcast will never fix it. Create a new email address, forward all old emails to the new one. You will be able to access the new one since it will be on the new server.

Do not listen to any of the "cache" clearing it will not work.....................

and it's not your computer

Believe  me I have been through this for a month, finally recieved correct answers from Signature service call

215-665-1700 Executive office and they have to call you back within 24 housrs

[Spamvireslayer]

This has been going on for me since 5/17.  The cache/browser nonsense replies do not work. It's not you, it's them. Comcast made changes, again,  and did not have the courtesy to warn people ahead of time, and now all you get from them is SILENCE.

Here, send an email to Rick Germano.  I did. 

http://www.comcast.com/Corporate/Customers/RickGCustCare.html?SCRedirect=true

Sometimes they help, usually they answer with the same claptrap about what a good company they are and how wonderful their customer service is. I will also be requesting a refund for the days I was inconvenienced.  Someone has to man up and admit the problem and give an ETA on service.

[lorenesackman]

I can log into my email account but the individual emails won't open.  The tab for writing a new message won't bring up a new message page for me to write a new email.

[CCCarole]

Have you cleared your browser cache? If not, please do. If you are using the full version of XfinityConnect, switch to the Lite version and see if that works for you. Click on Preferences/General to make the change. Post back the results please.

[stuckyml]

I will try that, Im trying to find out if there is a problem with internet explorer with comcast.   

If I use google chrome as my web browser, everything works fine.  However I prefer IE.

I dont know if there is a problem with whatever newwest version of IE im using, and have tried to delete IE and install an older version of IE but havent been able to get this to work yet either.

Really sucks.....

[CCCarole]

Which version of Internet Explorer are you using? Also, which operating system? Post back and we can provide links to uninstalling or go back to a previous version of Einternet Explorer. Also, try setting IE back to the ydefault settings too.

[mmkrzus]

Still having issues. Same problem--endless spinning and no access. Thank goodness I have an Apple side on this MacBook where I can go to access things I cannot on the Windows side. What in heck could cause this miserable problem???

[mmkrzus]

Is there someone else to whom we can go to lodge a complaint? FCC??

[CCCarole]

---

mmkrzus wrote:

Still having issues. Same problem--endless spinning and no access. Thank goodness I have an Apple side on this MacBook where I can go to access things I cannot on the Windows side. What in heck could cause this miserable problem???

---

This has been an ongoing problem for awhile now for some Users.  Some of the fixes suggested include:

Clear your browser cache

Reset your browser to the default settings

Switch from the full version of XfinityConnect to the Lite version (Preferences>General)

Which browser/version do you use?

[mmkrzus]

Did you hear from the FCC? What have they said about Comcast? I could accept a problem that took several hours to correct; I cannot accept a problem that is taking 1.5 months to correct. Come on, Comcast/Windows--get yourself fixed or hire someone who can. Did a hacker, perchance, get in and mess around for fun??

[mmkrzus]

Can you tell me what other email options there are? I think now is a good time to start considering other providers.

[CCCarole]

You could use the very basic m.comcast.net to access your mail.  OR you could use an email client instead.  Free ones would include Windows Live Mail, Gmail, Yahoo Mail. If you have Microsoft Office, you may already have a version of Outlook on your PC too.  All would need to be configured and/or installed.

I personally prefer using a real email client, and use Outlook 2010 along ith Windows Live Mail (primarily for testing purposes)

Did you try switching to XfinityConnect's LITE version yet?

CC

[mmkrzus]

From what everyone else has described, it is not a problem with the individual computers in all 50 states, but, rather, with Comcast. Don't you think it would be more helpful for Comcast to fix the problem it created rather than having thousands of customers having to go through multiple stages to try to get around the problem? Let's just see what Comcast can do. I have Windows Internet Explorer 9, Version 9.0.8112.1641, Update Versions: 9.0.6, though I understand that clearing one's cache has had no effect whatsoever on fixing the problem.

I have had this same version of IE and have used it without problem, so it has to be something that Comcast changed recently, especially since it affects people with various versions on various machines.

If we cannot solve it from the user/consumer end, what is Comcast doing about it?  Thank you.

[mmkrzus]

And I am not willing to change everything until I know that Comcast cannot fix its own problem. Fixes should not be required on the user end when it is Comcast that has caused the problem. We need to know what COMCAST has been doing to fix the problem it created, not what fixes the consumer can try to compensate for the changes Comcast has made. Please tell us what YOU have done to fix the problem. Thank you.

[CCCarole]

I do not work for Comcast, but I have notified the Administrator already of this thread.  Watch for a reply please.

CC

[Readytocamp]

Windows Mail....NOT windows live mail.  Windows mail is the old outlook express.

[CCCarole]

---

Readytocamp wrote:

Windows Mail....NOT windows live mail.  Windows mail is the old outlook express.

---

Outlook Express was part of Internet Explorer with OS XP.  Windows Mail came with Vista operaing system.

Windows 7 does not have an email program installed at all.  You need to download Windows Live Mail.

[Yelmite]

It's funny how COMCAST sends you an email with a response, yet you can't open your email. Where were all the replies here? Well by some lucky chance it seems like I have my email back. It was probably some COMCAST executives elementary school kid that fixed the problem. Thanks for nothing COMCAST, you really know how to treat your customers well. Good luck to the rest of you. Keep complaining about the dis service maybe things will change.

[colej44]

This has been going on quite a while for me. The preferences tab results in the same loop back to home page as trying to open an email.

Win7, both IE9 and Firefox 12

Website works from WinXP with both browsers.

Sucks to have a new computer and have to revert to the old ones to read email. Someone at Comcast needs an education. I have worked in IT for years and have never seen a problem so simple persist like this. Yes I reported it via phone but no results.

Remind me, just what are we paying for?

[CCCarole]

See if resetting your browser to the default setting helps.  Post back if it does not please.