E-Mail and Xfinity Connect Help

[wfields]

Yes I have tried that and no it does not work

[colej44]

Apparently the trouble ticket or complaint on this thread instigated action on the Comcast admins side. Now working as it should with no action on my part.

 So... kudos to whomever fixed this!  

[tarheel1979]

I had this same problem since April 18th 2012, Comcast when Comcast switched out my Arris Router. After many phone calls, and hours of dealing with this problem. They finally listened to me and installed a different router. Guess what I can access my email it only took 50days. Finally I got someone to listen to ME and he had a new router installed,

[emurphy16]

Great that some folks are now able to access their email.  I cannot.  Is CCCarole a Comcast person.

?  If so, how about offering an explanation.  Do you really think there's a fix the end user can implement?  It certainly doesn't sound to be so for anyone posting here.  A fee reduction for the interrupted service doesn't solve the problem.  VERY BAD CUSTOMER RELATIONS. Perhaps we all should pay our Comcast bills to an email having the same issue.  I bet Comcast would get on it pretty quickly if it blocked getting paid!

[CCCarole]

I am NOT employed by Comcast. I am simply a volunteer that have been helping fellow customers when I can for many years now. I post suggestions for fixes that have worked for some users. I have no idea why these issues have not be fixed by Comcast, and agree they have been going on a long time. My suggestion is to switch to using a real email client until it is fixed. (Eg: Windows Live Mail, Thunderbird, Gmail, etc.) If you travel for business, you can use www.m.comcast.net while out of town as well. This is a very,very basic email, but at least you can access email, or send an email with it. C C

[DebB]

After being able to access email from the browser for a while, it's now not working in Firefox again. On computer doesn't let me open visible email by simply going into a loop and kicking me back out to the main email page again. The other computer goes into the ever-popular infinitely spinning symbol when I try to open an email.

It is "openable" via Chrome, but it's a pain to have to bring up a second browser to do so.

And, yes, I've tried all of the "recommended" fixes to no avail. The system will work again for me when it's ready, and not as a result of anything I've been doing.

Working frantically to finish setting up a new system with an email client so I can reliably get to my email, but, of course, can't check out spam filter to see if anything valid has been filtered, or access email when away from home without web access.

Why can't Comcast get this up and running reliably? I dumped my AT&T email accounts when they transferred management of them to Yahoo mail because of the lousy service and access, but they absolutely *shine* compared to this. May have to go back to them for my primary email accounts .. at least they can reliably be accessed via web when I'm away from my computer at home.

Requested info:

Do you use XfinityConnect? The Full or Lite version? Full. Lite sometimes works but lacks access to spam filtering functionality.
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)  Outlook Express and cellphone both work. Can't delete emails from cellphone email client, though.
Which browser/version do you use? And- have you cleared your browser cache? Firefox (which isn't working lately) and Chrome (which does access). Yes, caches cleared.
Which operating system? XP, Vista, Windows 7, Mac OS X?  Windows XP
Details of the problem you are having.  See above

Deb

[CCCarole]

I know this issue has been going on far too long already.   So far it has not been resolved for all users, but has for some.

If you need to access your email messages, you can use www.m.comcast.net.  While it is a very,very basic email, at leaast you can read your email there.  It can be used away rom home, of course as well.

At this point I don't blame you for setting up a real email client to use at least until this issue is fixed by Comcast.  One thing you may not know though, Outlook EXPRESS is no longer being supported at all by Microsft... That means no more Updates of any kind, including security updates.  If yuou also have OUTLOOK, use it.  If not, you might want to consider setting up Windows Live mail.  You can download it and install it.  Other choices could be Thunderbird, Gmail,etc.

CC

[jeeje3]

This problem has been going on for over a month. As of 6/27/2012, I still can not get into my inbox from my laptop.

[mmkrzus]

I still can't get into mine either. I think they really blew this one. My guess is that whatever software update they updated our email with somehow didn't work with several of the operating systems.  I always just go back to my Apple, where I can access Xfinity through comcast.net just fine. It's ok...I really don't like PCs anyway...

[DMH13]

Yes, I have been experiencing the  problem since May 9, 2012.  Comcast support has been no help and creating a new email id is not a option.  Changing a browser has worked but I don't think that is a solution.  It is just a work around.  A real solution to the issue would be nice

[mmkrzus]

I completely agree. They need to send out a patch to fix the problem.

[CCCarole]

I have notified the Administrator of both posts.  Watch for a reply by one of the Moderators please.  They may request more information too.

[blueberry_1]

I had an extra user & now I know why the page is free,....iu can't open it! 

 So just what I should have done in the first place, stick with Comast.

[mooreoften]

did you get it resolved, i have it now.

[jeeje3]

No. I still can get into comcast email on the MAC but not the lap top. It has now been over a month and it is a pain in the @## trying to do work, email docs, etc.

[jnblues]

I am having the same problem as everyone else. It syarted yesterday when i installed a new ARRIS Modem with the router in it. I can get to the preview page, but can't view my emils or check voicemails, nothing works. I can't even do my banking, which i could do before the new modem. the strangest thing is i can check it from other computers in my house. After 4 hours yesterday and 3 hours today, it still has not been resolved. First the wireless was inactive on the Arris internal router, which comcast could not fix, not until I agreed to pay five dollars a month for wireless service. Seems like a SCAM to me. Now i can't access my emails. when fios comes, I think alot of customers will jump ship.

[trekridder]

Email works using Outlook on an XP box, but the web interface does not work on a Win 7 Home Premium 64 bit laptop. Sometimes I can get to the summary page but not the entire box or any message. The problem is moveable. When it first appeared attempts to start email opened a duplicate tab. Then a tab with the summary page but clicking a message opened a blank tab.

Tonight clicking the emai icon on the xfinity.comcast.net just reloads xfinity.comcast.net

[rfagin]

I have just set up a Windows 7 Ultimate machine and am trying to get access to my email on Comcast.  I keep getting an error message stating that Windows Live can't find the smtp server.  I was logged in and receiving messages. 

[moosemeat]

I had the same problem. I solved my problem by disabling all my most recent add-ons and accelerators

from the manage add-ons menu under the tools tab.I disabled all the not verified add-ons. I also cleared my browsing history.

[rfagin]

Thank you.  I will give that a try.

[wfields]

Get rid of the Arris that's what worked ofr me. Comcast would not believe it but I kept on call the Corporate number in PA

[jnblues]

Finally, after hours of phone calls, one Comcast tech rep actually admitted that the Arris  Gateway modem is causing the problem. They are working with Arris to correct the problem. How can a company hand out equipment they know is going to give the customer a problem.

[jeeje3]

We have not gotten any new equipment recently so that cannot be the issue with me. I think it is laughable that Comcast is supposedly monitoring this site and issue and working on it. I've gotten no direct communication From Comcast and do not have the patience to battle the phone lines and long waits and repeated calls, and reps saying there will need to be a device call, etc. it makes no sense that the email works fine on a Mac and an iPad but stops working on the lap top for no apparent reason.

[trekridder]

For what it might be worth, the link http://www.m.comcast.net/ returns a "cannot display page" with either an XP or Win 7 box.

[CCCarole]

I just typed in m.comcast.net in my browser and went right there.  The url showing when I got there is: http://m.comcast.net/m/

[rfagin]

Thank you. 

[rfagin]

Thank you.  I will try that.

[jakc]

same issue here. comcast email is worthless, use something else

[trekridder]

Last night m.comcast.net did work. However the normal email pages still will not display. Each attempt to reach the email page opens another tab with the xfinity page, except that the number of unopened emails is now displayed on the email log in icon.

Win7, Home Premium, 64 bit.

Perhaps unreleated I can no longer use the laptap as a remote.  That item on the profile setup now displays a blank box.

So no email and though I don't need it, no channel changing via the laptop.

What Comcast ought to do, in fairness is rebate at least some of the monthly charge.

[frustrated29]

I cannot open any emails.  I only get the list of emails on the preview page and cannot get into them.  Cannot compose or anything.  I cannot get any help from comcast.  No way to get a hold of them.  Help!

m.comcast.net just gave me a list of the emails.  Still could not open them. 

[CCCarole]

Did you sign in before going to m.comcast.net?

[Tork77]

Same 'ole, same 'ole. And Comcast fails to even acknowlege there's an issue here. They're all brain-dead.

It's been MONTHS now... and all I get from tech "support" is the runaround. They're just playing dumb because if you don't admit there's a problem, you might avert having to compensate your customers for lack of services. I have no doubt that their attorneys are screaming.... "DON'T SAY ANYTHING!!!!"

I can access my email at Comcast through my Kindle Fire, and did that for a little while... thinking the "experts" would soon get this figured out. Silly me. The upper echelon, Comcast, managerial, brain-donors are too busy trying to cover their "assets".

I gave up and am working on my own bail-out plan. Via my Kindle Fire, I accessed my Comcast email Preferences.... and have forwarded ALL incoming email to my Google 'gmail' account. So I get everything in my gmail account that originally arrived in Comcast.

I'm also switching to a local DSL service. Sure, it's a bit slower, but I'd rather have slower RELIABILITY than fast NON-SERVICE by brain-donors.

[frustrated17]

Did I sign in?  What a stupid question.  You are talking to someone that has used Comcast internet for many years.  I know how to use it.  You don't need any info about my computer.  You need to fix the problem!  Can't you tell by all these posts that there is a problem on the Comcast end?  DUH!

[frustrated17]

I'll be switching service too.  I pay way to much to be treated like this. 

[trekridder]

Update. I now can access email from my Win7 IE9 64 bit laptop. The process took three telephone calls, an email exchange and two hours of my time. Did Comcast fix it? I don't know. They did something and I did something. The second level tech was not exactly open about what she did other than changing the password on the master account.

I decided to try adding *.comcast.net to the Trusted Site list. Security is at the "Medium" default.

This was the path to the "cure".First level phone support said that this was not a known issue, and suggested--

clearing the cache

reinstalling IE

using another browser.

He agreed to open a ticket and today a very nice person called to say the problem was fixed, because she had no problem accessing my account. The first line rep misstated the problem on the ticket and nothing was fixed. This tech advised me to--

clear the cache or

switch to another browser, because the email application was not fully compatible with IE9 .

Then she asked me to email screen captures of the new tab that opened after log in. I laughed and asked her how as I could not get into email. But that was a problem I could deal with. I asked her if she wanted the entire page because I didn't know that Ctrl-PrnScrn would capture everything. She told me, that it would. Of course it took four captures to bag the entire page and eventually I sent them in.

Then I decided to see whether any IE settings might be the involved and tried the obvious--Trusted Sites.

It might work for you. If not get a stick with feathers on the end and chant or dance. If nothing works, complain and ask for compensation. They do have some goodies to placate the angry customer.

[graymessycat]

I have had this problem since I got Comcast last month. I get "Sorry, we are unable to load your email and voicemail. Please try refreshing your browser in a few minutes." This happens in IE9, Firefox, Chrome and Opera. I have cleared the caches and reset the browsers to default and the problem is not resolved. I do not have the router others referred to in this thread. I have a Zoom.

When I logged into my account today I received a pop-up message from Comcast indicating that they need an alternate email address because they are unable to send email to my Comcast email address! I entered my gmail address as my alternate contact and immediately received a confirmation email in my gmail account.

I attempted your suggestions. When I configured Comcast email with Outlook 2007 I get errors on the test message. I am using the information from this link: http://customer.comcast.com/help-and-support/internet/configure-outlook-2007-to-use-port-587/. When I use m.comcast.net on my Blackberry it doesn't recognize my login and keeps going back to the login screen, but with no error. When I try it on my Droid Incredible I get the "Email is unavailable" message with Error 400. Same thing when I access the mobile site from my computer.

I finally resorted to creating a secondary user. Guess what. The secondary user works. The first user does not. So I have to strongly suspect that it has nothing to do with a browser and everything to do with the DNS issue mentioned earlier in the thread.

[trekridder]

Whether or not the browser is part of the problem now, the base problem is that CCast reworked the web email interface to create problems for those who use IE or at least some versions of IE. Telling customers to change to a different browser is (fill in your own adjective or expletive) boneheaded. They broke it and they should fix it.

I tried to avoid any ranting about the issue, and having done some programming, I have empathy for the problems of developing applications for a diverse environment. But, it is possible to create complex applications that run on any of the recent versions of IE and in both 32 and 64 bit versions of the OS.

Comcast is doing a fine job of trying to ignore the issue, even though many customers are complaining. An honest company that truly valued customers would acknowledge the issue, accept responsibility, and provide equitable relief.

Those of us who pay for comcast as a portal and email service provider are entitled to receive that service. Comcast takes the position that if we have some of that service for a substantial part of a month we must pay for all of that service for all of that month.

My email was fixed by magic, but I urge each of you with a similar problem to give CC a chance to fix it and then start asking politely but firmly for a rebate of the charges for the month.

[frustrated17]

I contacted customer support at this site.

http://www.comcast.com/Corporate/Customers/RickGCustCare.html?SCRedirect=true

I was called shortly after that and they fixed my email.  Something to do with passwords. 

[crh2012]

I have been having this problem on my small laptop for 7 weeks.  I can get to the Preview Inbox but cannot view the entire box or view an individual email.  That annoying little dotted circle just keeps spinning.  I have IE9 on this new laptop but IE8 on my older laptop.  I have no problem on my IE8 laptop.  Working with Comcast is a very frustrating experience.  Does anyone know if IE9 is the problem?  And, is Comcast working on a solution if it is the problem?

[mmkrzus]

I still have the same problem. I have a partitioned computer, so I go to the Apple side to pick up my emails as the email doesn't work on the PC side. I've tried things that others have suggested, and nothing has worked yet. It's frustrating particularly because it worked for a long time. I don't know what Comcast did, but I certainly hadn't changed anything. It's definitely a Comcast problem or this situation would have arisen before. Argh...

[batrod001]

Im also been having the same issue but when I switched my browser to google, the email starting working fine.  Try switching to google chrome or firefox.  Something within the IE update release could have been making the Comcast script buggy.

[KimberlyTR]

Seems the issue has been fixed for some but not for me! I have to wait hours for my mail. Been having the same issue for 5 days. It's getting on my last nerve!

[CCCarole]

Please provide some details:

Had you using the Full or the Lite version of XfinityConnect?

Open XfinityConnect, click on Preferences, and then click on General.  A window will open showing you which version is checked. 

Which browser/version are you using?

Have you tried a different browser?

Please post back with those answers.

CC

[mmills803]

Hello,

Yes, the blue circle keeps spinning.  Will not allow the inbox to open.  Please advise.  I have cleared my cache.. I have restored Internet explorer.

[CCCarole]

If you are unable to open email in XfinityConnect, please try this:

Clear your browser cache of temporary internet files and cookies.
Directions for each browser can be found in this clickable link:
http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Also, certain browser Add-ons causes issues with Xfinity Connect. Check this link on how to disable the add-ons:
http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/ZIMLET-SEARCH-ERROR-ISSUE/td-p/1402019

Windows Updates released Internet Explorer Version 10 recently.

Microsoft has added Comcast.net as one of the domains for Compatibility view, so IE10 should automatically switch to Compatibility mode when using the Xfinity website.
If you still cannot access your email, and have updated to Version 10 to use as your browser:
Make sure to Compatibility View in IE Ver. 10 under Tools is enabled.

UPDATE: Comcast user Cregor has fixed his problem by resetting Internet Explorer to default:

1) Make sure you are in Xfinity Connect Full version (in Preferences page, set to full ver)
2) Click on "gear" wheel on top right corner of browser and go to Internet Options
3) Go to Advance tab and click on the Reset button on the very bottom of page
4) Another window should pop up, make sure the "Delete personal settings" is NOT checked and click Reset.
5) once it is complete, you have to close your browser and then re-open and try accessing Email again.

IF THIS DOES NOT ALLOW YOU INTO YOUR INBOX, REPLY WITH THE FOLLOWING INFORMATION:

Which browser/version do you use?
Which version of XfinityConnect are you using? (To check: Open XfinityConnect, click on Preferences, and then click on General. A window will open showing you which version is checked)
Have you tried accessing your email with a different browser; such as Firefox or Chrome?
Do you also use an email client? Which one/version?


Post back with all the answers

Thank you!

[mmills803]

Thank you!! 

I opened Internet Explorer.  Clicked on "tools".  Clicked "compatibility view settings".  Pasted "http://xfinity.comcast.net/" in the "add" tab.  Added it and reopened IE.  Can now view Comcast email.  Perfect.  Thank you.

[mmills803 · Accepted solution]

I opened Internet Explorer.  Clicked on "tools".  Clicked "compatibility view settings".  Pasted "http://xfinity.comcast.net/" in the "add" tab.  Added it and reopened Internet Explorer.  Can now view Comcast email.  I also clicked the checkmarks beside "Display all websites in compatibility view", and "Download updated compatibility list from microsoft".. they are both located under Internet Explorer "Tools">"Compatibility View Settings"