I have experienced intermittent problems getting into the email via the website for a few weeks now. The xfinity home page sometimes loads very slowly or not at all. Then when I log into email it loads very slowly or not at all. But then sometimes it all works fine.
Today my Macmail could not connect to the comcast server at all. I checked all my email user account settings, with the help of a comcast representative, and all items were okay. I deleted my two email accounts, as advised by the comcast representative, with the intent to recreate them. This was not a good choice since after deleting the accounts I realized that all inbox email older than one week was now no longer available. My account was a POP account that downloads the email onto my computer and deletes it from the server after it is more than a week old. Oh well, lesson learned.
I cannot recreate the accounts because the comcast server connection is unavailable. I am curious to know if the problem is my computer software or hardware. I created a gmail account. It works fine with my Macmail. So the saga continues. I will attempt to recreate the comcast accounts in my daughter's notebook that uses Vista OS when she gives me permission. I will also attempt to recreate the accounts on my Mac early in the morning (like 2:00 a.m.) to reduce the number of server users. This should help with isolating where the problem lies. Is it Mac software or is it comcast?
This is very frustrating considering it all used to work just fine. Why have things changed? Another comcast representative, presumably someone with more specific expertise, is supposed to call in a couple of days. Hopefully the problem can be resolved.
