E-Mail and Xfinity Connect Help

[sunny330]

If I leave Comcast for a competitor (starts with "V"), will I be able to retain my comcast email address? Kind of like AOL, where you left the service but got to keep your address and check your email on the AOL web site.

Thanks in advance,

Sunny

[JR071702 · Accepted solution]

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sunny330 wrote:

If I leave Comcast for a competitor (starts with "V"), will I be able to retain my comcast email address? Kind of like AOL, where you left the service but got to keep your address and check your email on the AOL web site.

Thanks in advance,

Sunny

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No, you cannot keep your Comcast e-mail address once you cancel your High-Speed Internet service.

JR

[utahtea]

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JR071702 wrote:

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sunny330 wrote:

If I leave Comcast for a competitor (starts with "V"), will I be able to retain my comcast email address? Kind of like AOL, where you left the service but got to keep your address and check your email on the AOL web site.

Thanks in advance,

Sunny

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No, you cannot keep your Comcast e-mail address once you cancel your High-Speed Internet service.

JR

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Has this changed recently?  I had an AT&T U-verse "manager" (salesperson) come to my home swearing up and down that the law was changed and I could keep my Comcast.net email if I went to AT&T.  He said it was like porting a phone number over.  I don't believe him but I thought I'd check just in case.

Thanks in advance,

Utahtea

[Queen-Evie]

The salesman was lying, hoping to say the "right" things to get you to switch.

I haven't done any research, but as far as I know there is no law which dictates how an  ISP handles email addresses of customers who switch ISP's.

No it has not changed recently because Comcast has never allowed one to keep an address after an account has been closed.

[utahtea]

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Queen-Evie wrote:

The salesman was lying, hoping to say the "right" things to get you to switch.

I haven't done any research, but as far as I know there is no law which dictates how an  ISP handles email addresses of customers who switch ISP's.

No it has not changed recently because Comcast has never allowed one to keep an address after an account has been closed.

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We've come to the realization that the saleman was lying about several things, but not to worry.  I called Comcast and told them that AT&T was smoozing us with good deals and they came up with one even better for us!  We're staying put. 

Utahtea