06-14-2012 09:52 PM
I can open the Inbox Preview and can delete messages from there but cannot open up the entire inbox or a message from the preview; I receive a message that 'Internet Explorer Cannot Display the Webpage'.
The OS is WinXP.
The problem started when I upgraded to the 'triple play' and my Zoom Gateway was changed to Comcast's Arris Gateway.
06-16-2012 12:29 AM
I posted about this problem and received the following reply on 6/13/12:
"Comcast has identified a software defect on the Arris TG852 and TG862, which may cause problems for a small number of users attempting to use third party DNS services. Arris and Comcast are working to correct this issue and will deploy updated device firmware to resolve the issue. If a customer does not wish to wait for the updated firmware, the customer may email us at email@example.com and a replacement device will be provided at no cost to the customer."
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