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Contributor
Posts: 8
Registered: ‎12-01-2006

Keep getting message to enable cookies

Keep getting message to enable cookies.  How do I do that?

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Keep getting message to enable cookies


gmplyr wrote:

Keep getting message to enable cookies.  How do I do that?



Which browser do you use please?  And which version of that browser?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
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Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Posts: 8
Registered: ‎12-01-2006

Re: Keep getting message to enable cookies

My default browser is Mozilla Foxfire, but we also use IE.

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Keep getting message to enable cookies

IF IE Version 8:

 

Internet Explorer 8.x

  1. Click on the Tools-menu.
  2. Select Internet Options in the menu - a new window opens.
  3. Click on the Privacy tab near the top of the window.
  4. Click on the Default button of the window.
  5. Move the slider so that it is on one of the levels below Medium High (including Medium, Low, Accept All Cookies).
  6. Save changes by clicking OK.

 

 

Firefox:  See this link:

http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
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Which operating system? XP, Vista, Windows 7, Mac OS X
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Email Expert
Latoque
Posts: 6,916
Registered: ‎06-10-2006

Re: Keep getting message to enable cookies

You can find what you need right here-----------

 

Enable/Disable Firefox Cookies

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Visitor
Posts: 1
Registered: ‎07-18-2009

Re: Keep getting message to enable cookies?

I don't understand the statement above in red.  What is the value for this fields?

 

Email Expert
Latoque
Posts: 6,916
Registered: ‎06-10-2006

Re: Keep getting message to enable cookies?

What statement are you referring to?  There is nothing in red in this thread.  You need to provide more detail about what you are looking at.

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
New Visitor
Posts: 1
Registered: ‎01-26-2009

Re: Keep getting message to enable cookies

TURN ON BROWSER COOKIES

Email Expert
Latoque
Posts: 6,916
Registered: ‎06-10-2006

Re: Keep getting message to enable cookies

[ Edited ]

Is that a suggestion, or are you asking how to do it?  If the latter, which browser are you using, and which version?

 

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
New Visitor
TrapLoop6
Posts: 1
Registered: ‎05-01-2013

Re: Keep getting message to enable cookies

Hi,

I need to enable my cookies,How do I do that?

Email Expert
Latoque
Posts: 6,916
Registered: ‎06-10-2006

Re: Keep getting message to enable cookies

Controlling cookies is a function of whichever browser you are using.  Which one do you use    IE----Chrome-----Firefox-----Safari----Opera?

 

 

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Visitor
Posts: 1
Registered: ‎09-11-2006

Re: Keep getting message to enable cookies

chrome windows xp

Email Expert
Latoque
Posts: 6,916
Registered: ‎06-10-2006

Re: Keep getting message to enable cookies


dave1964 wrote:

chrome windows xp


In Chrome, click on the little box of hashmarks at the far right end of your omnibar.  Then click on Settings>>>>Show Advanced Settings>>>>>Privacy>>>Content Settings.  In there you will see the options to control cookies.  Make sure the recommended default is selected---- Which is "Allow Local Data to be Set".

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Recognized Contributor
Posts: 655
Registered: ‎06-13-2009

Re: Keep getting message to enable cookies

I get the message all the time in mozilla f fox and cookies are wide open enabled so it doesnt help, it happeneds intermittently.

Not in IE tho'. I run win 7 ie9 and updated f fox.

Visitor
Posts: 3
Registered: ‎10-25-2006

Re: Keep getting message to enable cookies

Don'r enable cookies...just more ads & junk....

New Visitor
Sullivan1710
Posts: 1
Registered: ‎01-31-2014

Re: Keep getting message to enable cookies

How do you enable cookies
Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Keep getting message to enable cookies

Which browser/version are you using?

In Internet Explorer browser, go to Tools>Internet Options? Priavacy tab and make the slider at Medium setting.

 

If you use a different browser, post back which one please.

CC

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
Ebonweaver
Posts: 1
Registered: ‎03-30-2014

Re: Keep getting message to enable cookies

Even with cookies enabled, the customer portal page will not let you log in because it insists cookies are not enabled.  However, the login using the same credentials (as it's all one account system) for this forum works fine.  This is clearly a problem with the site (https://customer.comcast.com/) and it has been broken for quite some time, upwards of a year in fact from the forum threads I am finding.  It's also apauling that there is no support email address anywhere on the contact page.  How do we get someone at Comcast/ Xfinity to pay attention to this and fix the problem so the site is usable again??  As is, you have to come to this forum to sign in, then go back to that site, ignore the warning about cookies and click on the tiny little sign in link at the top, which because you are already signed in will actually take you to the account page (https://customer.comcast.com/Overview/) which is just absurd.  Fix the web page so it doesn't stop you from logging in since clearly everything is working fine other than the cookie detection on the main page!!

New Visitor
one_time_user
Posts: 1
Registered: ‎11-13-2014

Re: Keep getting message to enable cookies

OK yes You are correct, but when does anyone seem to care? If you have CHROME go to---- settings  ----advanced settings ---privacy--- content settings ----  all cookies and site data ----type in a search for xfinity -----click on the box  JSESSIONID --- and proceed to remove them one by one. This is like all other classic tech support   " turn off and turn back on".   Then try to log on to xfinity tv and you'll find it works....at least it does for me. Hope this helps.

New Visitor
jamali23
Posts: 1
Registered: ‎11-28-2014

Re: Keep getting message to enable cookies

what are cookies?    where are they?  how do i turn them on ?   can you turn them on ???

Email Expert
Latoque
Posts: 6,916
Registered: ‎06-10-2006

Re: Keep getting message to enable cookies

[ Edited ]

Cookies are small files that are sent to your browser when you go to a website or webpage.  They help the site remember you, and perform certain other functions.  They generally make your web surfing experience a lot faster and easier.  You control them through your browser preferences, and each one is different-----Internet Explorer, Mozilla Firefox, Google Chrome, Apple's Safari etc.  So to answer your basic question, yes you control cookies.  How you do that depends on which browser you are using.  They are all a little different in that respect.  If you tell us which one you are using, and which version of it, one of us can direct you to the cookies location.

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Contributor
lynlet
Posts: 5
Registered: ‎07-27-2007

Re: Keep getting message to enable cookies

my default browser is google.

Email Expert
Latoque
Posts: 6,916
Registered: ‎06-10-2006

Re: Keep getting message to enable cookies


lynlet wrote:

my default browser is google.


Then go to the far upper right-hand corner of your screen, and click on the small stack of 3 black lines.  From there go to Settings>>>>>>>Show Advanced Settings, and then under Privacy, click on Content Settings.  That will open a dialogue box with Cookies options as the first item.

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.