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New Visitor
Posts: 1
Registered: ‎12-12-2006

Keeping comcast email address if service is terminated

Greetings


I was wondering how Comcast deals with email accounts when service is terminated?  I know some providers allow you to keep the email address/account after leaving the service provider.  

 

Is the account terminated as well such that all information is lost and it's no longer accessbile via the web or an email client or does the account persist for access via the web or client?

Silver Problem Solver
reasd
Posts: 6,127
Registered: ‎02-22-2007

Re: Keeping comcast email address if service is terminated

Hello,

Once you service is terminated you will not be able to access your account.

Service Expert
Queen-Evie
Posts: 14,168
Registered: ‎02-04-2004

Re: Keeping comcast email address if service is terminated

[ Edited ]

In theory once the account cancellation is effective you immediately lose access to Comcast mail and anything which requires your Comcast user name and password. Generally the loss is immediate.

 

However, there have been some who reported being able to access Comcast mail for a short period of time after the cancellation. Eventually they do access.

 

Comcast will not allow you to keep the email address. While the mail will not be available in Xfinity Connect it will be available in your email client since that mail is on stored on your computer instead of the Comcast mail server. There won't be any new email downloaded because the account will no longer exist.

 

When you get a new provider all you need to do with an email client is change the server settings, the user name and password in the client from Comcast to the new info. No need to create another account within the client.

 

 

 

 



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Keeping comcast email address if service is terminated

Just to add:

If you do NOT have your Contacts address book in your email client, now would be the time to export ther address from XfinityConnect and save the csv file so later you can import it into your new ISP email program.

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Visitor
Posts: 4
Registered: ‎11-28-2006

Re: Keeping comcast email address if service is terminated

What is "email client" and how do I move my saves messages in Comcast to this "email client?"

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Keeping comcast email address if service is terminated


AuntieM wrote:

What is "email client" and how do I move my saves messages in Comcast to this "email client?"



Examples of email clients include:  Windows Live Mail, Outlook, Windows Mail, etc.  You can download and install Windows Live Mail. (http://download.cnet.com/Windows-Live-Mail/3000-2367_4-98282.html) 

If you have Vista, it came with Windows Mail installed.  If you have XP, it came with Outlook Express.  If you have Microsoft Office, it comes with Outlook.  Unlike XfinityConnect, which is 'webmail', an email client stores your email on your PC, not on a webpage.

 

Once you have determined which email client you want to go with, we can explain the steps for getting your mail from XfinityConnect to the email client.  Do you have a lot of email you want to move?

 

CC

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Service Expert
Queen-Evie
Posts: 14,168
Registered: ‎02-04-2004

Re: Keeping comcast email address if service is terminated


CCCarole wrote:

 

Once you have determined which email client you want to go with, we can explain the steps for getting your mail from XfinityConnect to the email client.  Do you have a lot of email you want to move?

 

 



In addition to the inbox, do you have messages in folders?



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Visitor
Posts: 4
Registered: ‎11-28-2006

Re: Keeping comcast email address if service is terminated

Yes, lots of folders.

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Keeping comcast email address if service is terminated

It would be a good time to through all emails in all Folders and discard what you don't need or want? 

That will help you in the end.  Also, one of the really GOOD things about an email client versus webmail is that you can save emails to CD, external drive etc. too for long term storage.:smileywink:

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.