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Contributor
rmb21042
Posts: 6
Registered: ‎07-21-2011
Accepted Solution

Land directly in Inbox in web mail interface

I am unable to find a setting that instructs the XFINITY Connect <groan> option that I want to go directly to my inbox upon logging in and not to the "Inbox Preview" or any other landing point.

Regular Problem Solver
DoubleG
Posts: 1,510
Registered: ‎03-15-2004

Re: Land directly in Inbox in web mail interface

It can't be done as a security measure comcast will send you to the inbox preview first.

Contributor
rmb21042
Posts: 6
Registered: ‎07-21-2011

Re: Land directly in Inbox in web mail interface

Thank you.  I am, however, skeptical that a security concern is behind the absence of this option.  I suspect it has more to do with forcing users to visit an addional page with advertising. 

Email Expert
CCCarole
Posts: 24,311
Registered: ‎05-21-2006

Re: Land directly in Inbox in web mail interface

If you scroll thorugh the Threads you see other Users are not happy with the Preview window.  Send your feedback here> Xfinity Connect/SmartZone Feedback Page

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
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Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
rmb21042
Posts: 6
Registered: ‎07-21-2011

Re: Land directly in Inbox in web mail interface

Thanks. I have sent my feedback, though I feel it's about as worthwhile as sending feedback to facebook.:smileywink:

Visitor
joemcgrathjr
Posts: 1
Registered: ‎03-23-2008

Re: Land directly in Inbox in web mail interface

I just applied and sent them a comment myself.  I am really getting annoyed with the Inbox Preview.  Not sute if there are any setting to change that if so please let me know.   Thanks

Web Page Expert
BethKatz
Posts: 5,889
Registered: ‎11-14-2006

Re: Land directly in Inbox in web mail interface

There is currently no setting in Xfinity Connect to bypass the Preview page. You can use the mobile version of web mail, but it doesn't have a lot of features

 

Try: m.comcast.net

 

Contributor
rmb21042
Posts: 6
Registered: ‎07-21-2011

Re: Land directly in Inbox in web mail interface

[ Edited ]

I pretty much have figured out that there is no setting to bypass the preview page.  This is a design oversight that causes real world users extra steps, and I have provided my feedback to Comcast (for what that's worth).  It does seem that the preview page is unpopular.  Also, I want to gag when Comcast anything is called xfinity. 

Bronze Problem Solver
Latoque
Posts: 1,480
Registered: ‎06-10-2006

Re: Land directly in Inbox in web mail interface


rmb21042 wrote:

I am unable to find a setting that instructs the XFINITY Connect <groan> option that I want to go directly to my inbox upon logging in and not to the "Inbox Preview" or any other landing point.


Right now there is no way to go straight to the Comcast inbox.  You can, however, completely bypass  the preview page by using an email client program like Windows Live Mail or Mozilla Thunderbird, etc.

 

I use Thunderbird.

Contributor
rmb21042
Posts: 6
Registered: ‎07-21-2011

Re: Land directly in Inbox in web mail interface

Thanks for the suggestion, but the whole point of using the Comcast web interface for mail is so there will be no need to use a client software and deal with its attendant issues of configuration, updates, local storage, bugs and security flaws (I haven't used an email client in over seven years).  The Comcast inbox is acceptably functional (if not speedy), but the preview page is an unnecessary step that slows down the process and adds no value.  Even yahoo mail allows a user to choose to land directly in the inbox.

Bronze Problem Solver
Latoque
Posts: 1,480
Registered: ‎06-10-2006

Re: Land directly in Inbox in web mail interface


rmb21042 wrote:

------- but the whole point of using the Comcast web interface for mail is so there will be no need to use a client software and deal with its attendant issues of configuration, updates, local storage, bugs and security flaws (I haven't used an email client in over seven years).  The Comcast inbox is acceptably functional (if not speedy), but the preview page is an unnecessary step that slows down the process and adds no value.  Even yahoo mail allows a user to choose to land directly in the inbox.


I understand all that.  My point is that you should NEVER rely entirely on your ISP's email account for any messages you find really, really important.  Not Comcast or anyone else.  There are a number of reasons for this, but most important is that if you ever decide to dump Comcast for another service provider, any emails you have on their servers will be gone for good unless you backed them up using a client program.  Another is that if you have read around in these email threads enough, you will find that Comcast webmail is no shining star in the reliability department.  They have more than their fair share of problems with emails disappearing, addresses being blocked and so on.

 

But hey---there is nothing wrong with using strictly web-based email accounts as long as you are willing to take the attendant risks.  Or if you don't care about keeping any important emails.  I use a Yahoo account as my primary email address-----BUT-------I use Thunderbird to download my messages to my computer.  I also have an external hard drive that I use for a back-up.  So no matter what my ISP (Comcast) or Yahoo may or may not do, my stuff is going to be available.

 

Just saying

New Visitor
RickPat1115
Posts: 2
Registered: ‎05-18-2010

Re: Land directly in Inbox in web mail interface

Why?  Why the EXTRA step to get to our Inbox?  We don't want, need, or waste time with the extra step.  It may not seem like much (the extra step) but the "Inbox Preview" is something that we don't find helpful. Isn't there a way to by-pass it?  I went on the Chat Line and was told no by a very helpful lady.

Bronze Problem Solver
Latoque
Posts: 1,480
Registered: ‎06-10-2006

Re: Land directly in Inbox in web mail interface


RickPat1115 wrote:

Why?  Why the EXTRA step to get to our Inbox?  We don't want, need, or waste time with the extra step.  It may not seem like much (the extra step) but the "Inbox Preview" is something that we don't find helpful. Isn't there a way to by-pass it?  I went on the Chat Line and was told no by a very helpful lady.



And she was right.  You can't bypass it unless you use a client mail program like Thunderbird, Eudora, Windows Live Mail or Outlook etc.  But I can see some logic in the Preview page-----you can look at Voicemail, email and Calendar all at once to see if there's anything waiting for you.  I only use the email, and not much at that.  But I suppose it makes sense for those who use two or three of the services.

 

It would have been nice though if they had an opt-out button if you didn't want to use it.

New Visitor
RickPat1115
Posts: 2
Registered: ‎05-18-2010

Re: Land directly in Inbox in web mail interface

I'm SURE someone at Comcast can program that choice.

 

Contributor
rmb21042
Posts: 6
Registered: ‎07-21-2011

Re: Land directly in Inbox in web mail interface


Latoque wrote:

 

It would have been nice though if they had an opt-out button if you didn't want to use it.



That's all I've ever wanted.

 

New Visitor
JohnDotCom
Posts: 3
Registered: ‎12-04-2010

Re: Land directly in Inbox in web mail interface

It has been over a year now since this thread started... I see that some people have suggested other locations to post feedback to comcast on this subject.  Does anyone think comcast  reads any feedback with the intent of improving the "Customer Experience" as they call it. 

 

This kind of feedback gets read by a $7.25 dollar, an hour flunky who has been told, "...and where else can we run ads, and replace the revenue we get from the "preview page""  if we allow most people to skip it... When you read some feedback that is really important, be sure and bring it up!

 

The App for LastPass on the Ipad lets you go right to the inbox, but comcast has discovered that, and now they run a pop-up ad for their own Ipad app, covering most of the greyed out inbox.  As experienced comcast users might guess, there is no option to say, "No thanks, and don't ask me again."  You just have to say no, each time you go to your inbox, but you can skip the preview.

 

I am hoping that readers of this, will remember this "comcast attitude" when we have a chance to really give them the feedback they deserve, in terms they can understand... Dollars

 

I find it hard to believe that they really think, most of us are going to be fooled by the brandname change to Xfinity... in fact for me, it just confirms the deceptive culture that is inbred in the organization.