Reply
Visitor
Posts: 3
Registered: ‎01-10-2007

New "Promotions" Box

Is there a way to disable the new addition of the "Promotions" box on the lower left-side of the email page.  The Promotions Box cannot be closed or made a smaller size.  When I work on my email, I do not want to be bombarded with promotions, I pay $200.00 a month to Comcast for my service and should not have to be forced to endure annoying Advertising or Promotions that are not relevent to me or my family.  I could understand if this was Yahoo or Hotmail, that rely on advertising revenue to support their free service.  This is quite frustrating, annoying and just plain wrong.

 

It maybe a none issue to some, but I have a large number of folders and with the new restricted view of those folders it has added time to sorting my mail.  Any help with disabling this would be greatly appreciated.

 

Thanks,

 

Bob

Contributor
Posts: 7
Registered: ‎03-17-2009

Re: New "Promotions" Box

[ Edited ]

MY SENTIMENTS EXACTLY -- EXCEPT I WILL GO ONE STEP FARTHER BY SAYING THAT I AM CONSIDERING DISCONTINUING ALL OF MY COMCAST SERVICES BECAUSE OF THIS ANNOYANCE AND IMPOSITION.

Web Page Expert
BethKatz
Posts: 6,145
Registered: ‎11-14-2006

Re: New "Promotions" Box

On some of the flashing obnoxious ads, you can click a close box or report the ad as abuse.

 

But the Promotions box is taking up the bottom part of the left-hand column with no way to remove it. However with no add-ons to either the Chrome or Firefox web browsers and using the full Xfinity Connect (as well as Lite), all I'm seeing is a few lines with logos. I just ignore those. It's annoying that they are there, but they aren't flashing or distracting. I understand that you don't like losing screen real estate, but I don't see how to disable it.

 

Another option would be to use an email client, but that makes your email available on only one machine rather than from multiple machines.

 

This is primarily a customer-to-customer help forum. To complain to Comcast, try:

https://www.comcast.com/Corporate/Customers/contactus/ContactUs.html

 

Also note that at the bottom of the email page you are complaining about, there is a "Tell Us What You Think". Tell them.

Web Page Expert
BethKatz
Posts: 6,145
Registered: ‎11-14-2006

Re: New "Promotions" Box

We're talking about ads that look like this at the bottom of the folders column:

XCpromotions.jpg

 

I hate ads, but I wouldn't leave an ISP for that sort of thing. If it bothered me that much, I'd use an email client or get a Gmail account and forward my email there and then use IMAP with the Gmail account.

 

Now the size-changing Capital One ads are another story. But these little text ads are not a make-or-break problem. I don't like them, but there are bigger problems (and ads).

Visitor
Posts: 3
Registered: ‎01-10-2007

Re: New "Promotions" Box

Yes, that is the Devil... LOL...   I am not considering dropping my service, but dangit, I pay $200 a month and should not have to deal with that stuff.  I did send a suggestion to comcast, not that they will listen, their advertising dollars are more important than their customers.  Just wanted to see if anyone here knew of a way to disable it.

 

Thanks all,

 

Bob

Web Page Expert
BethKatz
Posts: 6,145
Registered: ‎11-14-2006

Re: New "Promotions" Box

Agreed. I'd like to have my email ad-free. 

 

And, no, I don't know how to eliminate the promotions box. Sigh.

Contributor
Posts: 7
Registered: ‎03-17-2009

Re: New "Promotions" Box

EVERYONE SHOULD CLICK ON THE PROMOTIONS AND LET THE ADVERTIZERS KNOW THAT WE ARE NOT HAPPY WITH THIS COMPULSIVE ADVERTIZING AND WILL DO OUR UTMOST TO BLACK LIST THEM!

Contributor
Posts: 7
Registered: ‎03-17-2009

Re: New "Promotions" Box

I don't know what good it will do, but I've sent an e-mail to Customer Services asking that they at least reduce the size of the box.

Visitor
Posts: 3
Registered: ‎01-10-2007

Re: New "Promotions" Box

So tonight I log onto check my email and it appears the promotions box got reduced in size, because I can see just about all my folders now.  The promotions are still there, which is kind of ok, but at least I can do my work in a timely fashion...

 

Anyone else notice this too?

Web Page Expert
BethKatz
Posts: 6,145
Registered: ‎11-14-2006

Re: New "Promotions" Box

Same size, shape, and ads today as in my screenshot above. 


Contributor
Posts: 7
Registered: ‎03-17-2009

Re: New "Promotions" Box

Very interesting--seems only the three of us are unhappy with the   "promotons" box. 

Contributor
Posts: 14
Registered: ‎07-10-2007

Re: New "Promotions" Box

You are not the only one that hates the ads. Some of the ads are shady and fierfox warns you not to click to the site. I would think comcast could at least varify the sites.

 

Guess that is why so many of us use other mailing like hotmail.

Email Expert
Posts: 18,241
Registered: ‎04-27-2004

Re: New "Promotions" Box


philc33 wrote:

EVERYONE SHOULD CLICK ON THE PROMOTIONS AND LET THE ADVERTIZERS KNOW THAT WE ARE NOT HAPPY WITH THIS COMPULSIVE ADVERTIZING AND WILL DO OUR UTMOST TO BLACK LIST THEM!


Please stop SHOUTING.

Email Expert
Posts: 18,241
Registered: ‎04-27-2004

Re: New "Promotions" Box


BethKatz wrote:

I understand that you don't like losing screen real estate, but I don't see how to disable it.



Since these promotions are in the sidebar, they're not using screen real estate that could be used for anything else.

Contributor
Posts: 14
Registered: ‎07-10-2007

Re: New "Promotions" Box

WOT warns againt the ones on the left that you do not have to see.I do not think they should allow ads that they do not varify in this day and age when your email addresses are stolen to send bad emails to people and games are stolen.

 

We pay so much for comcast I do not think comcast needs these ads as much as they should worry about surcurity and refuse to set our kids up to click from thier site to a WOT red site.

Contributor
Posts: 7
Registered: ‎03-17-2009

Re: New "Promotions" Box

[ Edited ]

Barmar, you wouldn't happen to be an employee of Comcast--full time, or otherwise--would you?  (Please reply in caps).

Email Expert
CCCarole
Posts: 28,873
Registered: ‎05-21-2006

Re: New "Promotions" Box

[ Edited ]

Comcast employees usernames are in red text.

 

From the Posting Guidelines:

Use good netiquette


Finally, please practice good "netiquette." This includes respect for others, refraining from typing in ALL CAPS, avoiding flame wars, refraining from "bumping" threads (i.e.., posting for the sole purpose of moving a thread to the top of a forum page), using non-generic thread titles that indicate the subject of the thread, and keeping posts civil at all times. Together, we can make the community safe and fun for everyone!

 

 



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Contributor
Posts: 7
Registered: ‎03-17-2009

Re: New "Promotions" Box

 

Thank you for contacting Comcast High Speed Internet. I am here to make your day better by providing world class

customer service.

I understand that you are annoyed with the advertisement you get from

your email folders. I can certainly understand how this affects you

specially if you are browsing on your email messages. I will be more

than willing to provide you necessary information regarding this

advertisements on your email folders. Rest assured that your

advertisement concern will be addressed in this email response.

I am so sorry that we do not have any way of removing the

advertisement on your email folders. While we constantly strive to offer

a high quality of customer service, we occasionally fall short of our

customers' (and our own) expectations. Comcast is dedicated to providing

quality service and we diligently work to resolve all issues in a timely

manner.  It is our goal to ensure that every customer is satisfied with

their Comcast service, but there are situations in which we are unable

to achieve that goal. When those situations occur, Comcast values your

feedback so we can strive to make improvements. I have forwarded your

comments to the appropriate members of our development and management

teams for further review and action.

If you would prefer to address this issue in a real-time format, you can

chat with one of our Online Customer Support Specialists. Please click

on the link I have provided below and you will be taken to a form that

you can fill out. Once you completed that form you will be able to start

a chat session with one of our representatives, 24 hours a day 7 days a

week.

http://www.comcastsupport.com/chat

Thank you for your patience. I know your time is important.

To ensure the time you need to spend on chat is as short as possible, I

suggest you have the following information available:

1. Comcast Account Number,

2. Last four digits of the Social Security Number associated with the

Account,

3. Service address, Account name, and Phone number,

4. Date and amount of last payment made, and

5. A list of Comcast service/s that is/are installed in your home.

For future reference, please take note of this case number: 7671614.

Please refer to this number should you contact us regarding the same

issue. 

Thank you for choosing Comcast. We appreciate you sharing your concerns

as we continue to strive for complete customer satisfaction. We value

your business and have a great day,

Sincerely,

Comcast Customer Care Specialist

Email Expert
Posts: 18,241
Registered: ‎04-27-2004

Re: New "Promotions" Box


xvmiragevx wrote:

We pay so much for comcast I do not think comcast needs these ads as much as they should worry about surcurity and refuse to set our kids up to click from thier site to a WOT red site.



While I agree that they shouldn't have ads from untrustworthy sites, I don't think we can realistically expect the ads to go away completely. Yes, we may much for Comcast -- would you like to pay even more? Because if they lose this advertising revenue, they'll want to make up for it from another revenue source, and that will most likely be us.

 

Like it or not, advertising seems to be a necessary evil.

New Visitor
Posts: 1
Registered: ‎07-23-2007

Re: New "Promotions" Box

Like so many others, I RESENT that promotions are now part of my email.  They slow the email down and are very annoying.  If Comcast truly cares about its customers, then you will find a way to disable this annoying feature.   There is enough advertising on the internet without invading our email accounts.  If nothing can be done, then we, too, will be exploring other internet options.  Ridiculous.

Contributor
Posts: 7
Registered: ‎03-17-2009

Re: New "Promotions" Box

I find it suspiciously interesting in these forums that any time criticism of Comcast email comes to the fore there are also a flurry of so called "email experts" defending Comcast. Just what does it take to join the club other than to be a Comcast subscriber?

Email Expert
CCCarole
Posts: 28,873
Registered: ‎05-21-2006

Re: New "Promotions" Box

FWIW-

 

The Experts are not defending Comcast, just telling you the reality about ads.  We also have notified Comcast that customers do not like the protmotion ads In the Inbox.Will they remove them?  I highly doubt it.  If they do, I will expect a price increase for my services.

 

Just my opinion....

CC



Need Email Help? Please post the following information in your post.
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Regular Contributor
Posts: 48
Registered: ‎02-18-2007

Re: New "Promotions" Box

I have been complaining about the bogus ads within the "promotions" box for several weeks.  The ads

within this box are junk and likely if clicked on, will download malware to your PC.  The worst offender:

jade.sitescout.com, which has the "Issues" and "Overstock/low prices" ads constantly coming up.  The

number of issues, flashing incessantly with different animations, show random numbers of "Issues" supposedly on my PC.

 

Is Comcast that desperate for ad revenue to let junk like this appear on screen?  The answer appears to

be "yes" - as they also display ads for the questionable lowermybills.com and classesusa.com.

New Visitor
anniesays22
Posts: 1
Registered: ‎03-13-2012

Re: New "Promotions" Box

Oh my God.  That blinking red light is driving me crazy and Comcast can not tell me how to turn it off. 

Email Expert
CCCarole
Posts: 28,873
Registered: ‎05-21-2006

Re: New "Promotions" Box

Please post in this thread only. (clickable link below) Thank you.

 

This thread is locked

 

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/PROMOTIONS-BLINKING-BOX/m-p/1539885#U15...

 

 



Need Email Help? Please post the following information in your post.
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