Reply
New Visitor
rebeccahale1
Posts: 3
Registered: ‎09-21-2011

No email access

I have not been able to access my email all day.  I just keep getting the annoying loading circle going round and round for hours at a time.  I very much need to get my email.  Any help?

Email Expert
CCCarole
Posts: 24,389
Registered: ‎05-21-2006

Re: No email access


rebeccahale1 wrote:

I have not been able to access my email all day.  I just keep getting the annoying loading circle going round and round for hours at a time.  I very much need to get my email.  Any help?



Which version of XfinityConnect?  The full or the lite version?  Are you able to get to the Preview window?

Whcih browser/version & which operating system please.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
rebeccahale1
Posts: 3
Registered: ‎09-21-2011

Re: No email access

Can see the preview window but can't get further. DId live chat with someone from Comcast and they said a problem is occuring and it will be fixed within 24 hours.

New Visitor
Posts: 1
Registered: ‎07-31-2009

Re: No email access

I DON'T KNOW! I AM SURE YOU KNOW