Your posts have been merged into one thread. Please keep anything concerning your issue in one thread. It makes it easier for us to help you.
Comcast employees must be authorized to post in the forum. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
Do you use an email client as well as XfinityConnect? If yes, which one please? By default email clients will download messages to the client and will remove them from the server. Post back please.
Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.
Xfinity Comcast - yes. It came as a bundle, but lite, or bells and whistles, not sure.
Email client - no
Firefox, can't locate Cache to clear
Outlook
As I mentioned, no emails are getting through to the Comcast email page, and on the date that they stopped - 19th May, I had organised a new email address (gmail). Confirmation from gmail was the last email received on the Comcast page.
Xfinity Comcast - yes. It came as a bundle, but lite, or bells and whistles, not sure.
Email client - no
Firefox, can't locate Cache to clear
Outlook
As I mentioned, no emails are getting through to the Comcast email page, and on the date that they stopped - 19th May, I had organised a new email address (gmail). Confirmation from gmail was the last email received on the Comcast page.
Many thanks for your help.
To clear your browser cache in Firefox: See this link:
To see which version of XfinityConnect you are using: Click on Preferences, then General. Which one is ticked?
Did you set up Gmail to leave copies of your messages on the server or not? By default it will download to Gmail and remove from the XC Inbox after downloading. Check your settings in Gmail for that option.
Are you using Outlook for email? Outlook IS an email client. Navigate to the Advanced tab in Outlook to change your delivery to 'Leave a copy of messages on the server'. Which version of Outlook are you using?
All email clients by default will remove messages from the srver after downloading UNLESS you change the settings in the clients (Gmail- Outlook,etc.)
CC
Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.
