I have been using web mail through my IP comcast. I am now unable to attach any file to an outgoing email. When i try to click on the add attachment menu, it does not open. I am also getting a message that is [object Error] that indicates it is from the webpage. I cannot now login to comcast to even get my email. Help! Thanks.
This is caused by IE add-ons. For example the Add-on publisher "Amazing Apps / 215 Apps" Add-on Name "I Want This" will cause the error if the add-on is enabled.
I would recommend that you disable all add-ons in IE (Tools -> Manage Ad-ons, select each add-on and click disable), then RESTART IE to see if the error goes away. If the error does go away then you can then do the following to determine which add-on is causing the problem.
1) enable one of the previously disabled add-ons (Tools -> Manage Ad-ons, select an add-on and click enable)
2) restart the browser
3) re-open the browser and goto comcast.net email to see if you get the error again
repeat steps 1-3 until you get the error again
once you get the error you will know that the last add-on enable was the one that caused the problem.
If an add-on is greyed out and unable to be disabled from the menu, then you'll need to go to control panel and uninstall the program that installed the rogue add-on.
Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.
