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New Visitor
Posts: 2
Registered: ‎09-03-2006

Only some E-mails auto forward

I have have had auto forwarding turned on for a long time. It seems that now only some e-mails forward to my alternate address. I don't see any particular pattern. I have sent test messages from mu work acount and recieve them fine at home, but they do not forward. This has happened from a variety of senders, not just particular ones.

Bronze Problem Solver
reasd
Posts: 4,623
Registered: ‎02-22-2007

Re: Only some E-mails auto forward

Hello,

Are you receiving any error message? Are you using xfinity connect full or lite version to forward the email?

The problem might be on the receiving server's end where it automatically filters

email from it's own addresses assuming they are spam or phishing. Have you check that out.

New Visitor
Posts: 2
Registered: ‎09-03-2006

Re: Only some E-mails auto forward

I'm setting preferences in Comcast Customer Central.

 

No error messages. I'm sending it to my own domain and have spam controls completely turned off at this point. Some come through, some never appear. If I do a manual forward from Outlook, no problem. It's only the auto forwarding at the Comcast servers.

Email Expert
CCCarole
Posts: 24,395
Registered: ‎05-21-2006

Re: Only some E-mails auto forward

Do the emails that are not forwarding contain any of the following?  A url link, a phone number, an image?

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Email Expert
Posts: 18,235
Registered: ‎04-27-2004

Re: Only some E-mails auto forward

Do you have any filters enabled in Xfinity Connect preferences?