06-18-2012 03:05 PM
I don't know where to post this because I don't actually understand what is wrong.
I send emails out that have links in them to documents at 2 separate servers and receivers cannot open the links.
The reason I am posting this question to Comcast is because Comcast is the only thing that changed when this problem started.
Since we installed Comcast (internet and phone) last October many people cannot open these links.
The links go to our servers at Cvent.com (Our event and member management software) and addr.com (don't use, we're soon leaving). The email I send out is through Cvent. Everyone gets the email. Some can open the links. But a significant amount get a white screen.
Before changing to Comcast I had a few people who couldn't open it, but their computer is slow, old, has old software or they're so cheap they still have dial-up!
Now the people who cannot open the links have current software, new computers, etc.
I could understand the issue if their email domain was rejecting a mass email, or if it was consistently one of the two servers that couldn't open...so at my last mass emailing I asked the membership to email me back if they could open both or one link or neither and to tell me what happened. It wasn't consistently one over the other, it was a mix. [I thought for sure it was going to be addr.com, they're causing me lots of problems since January with our email forwarding.] Many told me if they were using Firefox or I.E., etc, but that was also a mix.
That's as far as my techy-intelligence goes.
I can't fathom the reason using Comcast internet would play in this, but it's the thing that changed right before the first complaints came. We've been using Cvent and addr for years.
Anyone have any ideas or thoughts?
06-21-2012 05:27 PM - edited 06-21-2012 05:30 PM
When you insert the links into the body of the e-mail, do you use the "insert link" ( the little globe icon near the end) button on the toolbar, or do you copy-right click-and paste? After they are inserted, is the text black, like the regular text, or is is blue or purple?
Silly questions, I know, but there is a method to my madness!
Try the opposite method of the one you are using now and see how that works.
06-21-2012 06:37 PM
Please call the Security Assurance Department. Here is the information. They should be able to help you.
The Customer Security Assurance organization is here to help you have a safe and secure online experience. This dedicated group of security professionals responds to issues pertaining to phishing, spam, infected PCs (commonly referred to as "bots"), online fraud and other security issues.
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 888-565-4329
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
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