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New Visitor
Posts: 4
Registered: ‎05-25-2008

Outlook Express is not working

I have talked to the support line and they can not get Outlook Express to recieve or send emails and they pointed me to this site for help.  Any suggestions?
Email Expert
Posts: 18,241
Registered: ‎04-27-2004

Re: Outlook Express is not working

[ Edited ]
How about the thread up top titled Outlook, Outlook Express, and Windows Mail Settings ?

Message Edited by Barmar on 05-25-2008 12:33 AM
New Visitor
Posts: 4
Registered: ‎05-25-2008

Re: Outlook Express is not working

I recieved all my emails by using the link but I still can't send?
Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Outlook Express is not working

I would go back and check each setting very carefully.  I have used OE for a long time using these exact settings.  Note the settings in bold...sometimes they are missed. 
 
Windows Mail, Outlook Express & Outlook 2000:
choose Tools
choose Accounts
go to the Mail tab
click on your Comcast account to highlight it
choose Properties
go to the General tab
under Mail Account, enter whatever you'd like to call this account, like John Doe on Comcast
under User Information, enter Name (whatever you want to appear on your messages)
enter E-mail address (your full Comcast email address)
check "Include this account when receiving mail or synchronizing"
go to the Servers tab
"My incoming mail server is a" POP3 "server"
Incoming mail is mail.comcast.net
Outgoing mail is smtp.comcast.net
enter your Account name or Email user name (your Comcast user ID, the part before "@comcast.net" in your email address)
enter your Password
check "Remember password"
make sure “Logon using Secure Password Authentication (SPA)” is NOT checked
check “My server requires authentication”
choose Settings
choose “Use same settings as my incoming mail server”
click OK
go to the Advanced tab
check both boxes for “This server requires a secure connection (SSL)”
change port number to 995 for incoming, 465 for outgoing
bump up the Server Timeouts slider to the high end
Turn off whatever email scanning your anti-virus package is doing. Comcast already scans incoming email for viruses, and your outgoing email isn’t going to be infected unless your machine is already infected, so there’s no point checking it all the time.
 
 


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
Posts: 4
Registered: ‎05-25-2008

Re: Outlook Express is not working

Thanks for your help, it now can send also.
Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Outlook Express is not working

Great! :smileyhappy:


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.