03-12-2010 12:32 PM - edited 03-12-2010 12:40 PM
I am in Watertown, Massachusetts. I use Windows Mail and have my Comcast email setup. It was working fine earlier this morning. But since about 12pm it keeps giving me a message that the Pop3 server has not responded. Here is the error code I keep getting Account: 'pop.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19 Just wondering of any advice on how to resolve this.
03-12-2010 08:48 PM
0x800CCC19 is usually caused by one of two things:
1. Your virus scanner is causing trouble. McAfee and Norton/Symantec are famous for this. I would recommend turning off email scanning. Another trick that works in many cases is to change your POP3 settings to port 995 with SSL ON. Those are more secure settings anyway, so I highly recommend you convert from port 110, regardless.
2. Sometimes, you get a message that is improperly formatted and it gets "stuck" in your inbox on the POP3 server and your client just times out trying to retrieve it. Easiest fix is create a folder on SmartZone, move the oldest unread message you have NOT downloaded into that folder, and try again. If things work fine, you know the message was the problem and can just delete it, or just save it on Smartzone if it's something you want to keep. This problem doesn't happen much anymore, due to updates from Microsoft to OE and other email clients. Are you up on all the latest OS maintenance? If not, you' should take the time and run Windows Update until you get no new updates.
03-12-2010 11:52 PM
03-13-2010 12:40 AM
Do you have a router? Make sure it's not blocking port 110.
Open a Command Prompt window (Start->Run, enter "cmd") and type:
telnet mail.comcast.net 110
Does this connect, and respond with:
+OK POP3 ready
Type "quit" to disconnect when this happens.
03-13-2010 12:45 AM
Did you try moving the oldest unread message to another folder?
Other things to try:
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map