08-10-2012 10:48 PM
In the last couple of days my wife's iPhone has stopped receiving Comcast emails. My iPad stopped receiving emails on her account on June 29. We have no problem receiving her emails using Windows Live Mail on a computer or via Comcast's web email interface. I've deleted and added her email account on my phone and iPad. Each time the new account is validated and emails are received, but none past the June 29 date. All of the account settings appear appropriate according to other messages threads on this forum. And as I said, the accounts work on my phone and iPad by receiving mail up to June 29. And we can send mail using all three iOS devices (her iPhone, my iPhone, and my iPad). We just can't receive email past June 29 on my phone and iPad, and past yesterday on her phone. Comcast customer support told her it isn't their problem, but nothing has changed in the settings of any of these devices. My Comcast email (as opposed to my wife's) comes through fine on both my phone and my iPad.
I also tried moving recent emails into a temporary folder (or deleting) in Windows Live Mail and Comcast web email, to see if I could isolate a problem email that the iOS devices don't want to download. This did not work. Suddenly the email we rely on daily doesn't work.
08-21-2012 04:58 PM
Yes...did the same for my wife's account. Anyone having large amounts (my wife had >4000) of old emails in their comcast Inbox will likely run into this. Also set your iPhone comcast setting to "delete from server"....or login from time to time to clean out your inbox.
01-27-2013 08:31 AM - edited 01-27-2013 08:37 AM
Perfect! Worked for me too. I forwarded a link to Apple support so that they are aware of the problem as well.
Funny, when I called in for comcast support, the service rep had to escalate the problem. Something like this should be in their knowledge base. After I did a Google search, I found this posting.
Also, be sure to EMPTY the trash after you delete messages.
01-27-2013 02:07 PM
Part of this is understanding where your email is stored and whether you want to keep it or not.
Many people want to keep their messages rather than delete them. If that's the case, you need to organize them more. With POP mail (the default for Comcast residential service), you can't keep thousands of messages on the server. You need to delete some by either deleting them immediately when you download them, deleting after a week, or going to the server sometimes and deleting them or putting them in folders.
You could also switch to the IMAP beta program which works better for accessing your mail from multiple devices and doesn't seem to need to look at every message's header.
At some point, POP mail clients (such as the built-in mail on the iPhone) seem to stumble over too many messages on the server. How many is "too many" is unclear.
01-28-2013 12:06 PM
Click on this link:
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
05-19-2013 09:43 PM
I have over 51,000 (yes fifty one thousand) messages on comcast server and have the same problem from time to time. This time Itried everything I found online, but could not get it to work. I still do not want to delete any message from the server, so I installed Comcast's Xfinity Connect App for iPad.
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