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New Visitor
Posts: 3
Registered: ‎10-06-2009

Recover restore deleted emails

I just accidently deleted a lot of emails from my comcast account that I would like to recover. What are the steps for recovery.

 

V/r Stu

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Recover restore deleted emails


sgtaylor03 wrote:

You can I just accidently deleted a lot of emails from my comcast account that I would like to recover. What are the steps for recovery.

 

V/r Stu



Are they in the Trash Folder? If they are, you can drag and drop them back in the Inbox. If not, most likely they cannot be recovered.  XfinityConnect does not a system in place to recover messages that you deleted.

You an try calling 1-800 comcast tho, and see if they still have any back-ups.  Usually once messages are downloaded from the server, they are not available longer than a couple of days from Comcast.

 

 

 



Need Email Help? Please post the following information in your post.
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New Visitor
Posts: 3
Registered: ‎10-06-2009

Re: Recover restore deleted emails

CCCarole,

 

THANKS for the quick response. You saw right thru me and knew immediatley that i didnt know what I was doing. 

 

All this happened in the last hour or two. I deleted my emails from my smart phone and did not realized it deleted from my account. Thought it would be there when I logged into comcast on my computer. Ouch!!! Painful lesson.

 

On the other hand, nice that I dont have to delete from my phone and computer both.

 

Checked trash and all was gone. I'm very sad.

 

Will give the number a call and see if they have a solution.

 

THANKS!!!!

 

Stu

Gold Problem Solver
BruceW
Posts: 7,887
Registered: ‎12-03-2007

Re: Recover restore deleted emails


sgtaylor03 wrote: ... I deleted my emails from my smart phone and did not realized it deleted from my account.

Your smartphone's email advanced settings probably includes an option to leave messages on the mail server when you delete them from your phone. You might give that configuration a try.

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Recover restore deleted emails

New Visitor
Posts: 3
Registered: ‎10-06-2009

Re: Recover restore deleted emails

GREAT idea I'll give that a try.

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Recover restore deleted emails

Moved to. It's own Thread as this Thread was three years old. Click the link to go to your post and any replies to it.

Contributor
Posts: 5
Registered: ‎11-27-2007

Re: Recover restore deleted "saved" emails

I believe I have deleted an important email from my saved file. this would have been around April of 2014. Can you help me? thank you

Email Expert
Latoque
Posts: 6,887
Registered: ‎06-10-2006

Re: Recover restore deleted "saved" emails

[ Edited ]

You can call Comcast and ask, but for something that's been gone that long I'm aftraid it's just gone.  

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Contributor
Posts: 5
Registered: ‎11-27-2007

Re: Recover restore deleted "saved" emails

I may give Comcast a call. Thank you for all your help, you have helped me before. Merry Christmas