E-Mail and Xfinity Connect Help

[sgtaylor03]

I just accidently deleted a lot of emails from my comcast account that I would like to recover. What are the steps for recovery.

V/r Stu

[CCCarole]

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sgtaylor03 wrote:

You can I just accidently deleted a lot of emails from my comcast account that I would like to recover. What are the steps for recovery.

V/r Stu

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Are they in the Trash Folder? If they are, you can drag and drop them back in the Inbox. If not, most likely they cannot be recovered.  XfinityConnect does not a system in place to recover messages that you deleted.

You an try calling 1-800 comcast tho, and see if they still have any back-ups.  Usually once messages are downloaded from the server, they are not available longer than a couple of days from Comcast.

[sgtaylor03]

CCCarole,

THANKS for the quick response. You saw right thru me and knew immediatley that i didnt know what I was doing. 

All this happened in the last hour or two. I deleted my emails from my smart phone and did not realized it deleted from my account. Thought it would be there when I logged into comcast on my computer. Ouch!!! Painful lesson.

On the other hand, nice that I dont have to delete from my phone and computer both.

Checked trash and all was gone. I'm very sad.

Will give the number a call and see if they have a solution.

THANKS!!!!

Stu

[BruceW]

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sgtaylor03 wrote: ... I deleted my emails from my smart phone and did not realized it deleted from my account.

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Your smartphone's email advanced settings probably includes an option to leave messages on the mail server when you delete them from your phone. You might give that configuration a try.

[sgtaylor03]

GREAT idea I'll give that a try.