07-12-2013 06:04 PM
As of today, I cannot access my secondary email account from the Comcast Homepage (webmail). I can see that there is new email in the preview window, but cannot access the preview page. I get the following message:
Access requires Comcast High-Speed Internet
If you landed here when attempting to configure "Advanced Call Forwarding" on Xfinity Connect, it is because the Xfinity Voice 2go "Advanced Call Forwarding" feature is not currently available for your level of service (Xfinity Voice only or Xfinity Voice & Xfinity TV).
At this time you cannot have calls forwarded from your Xfinity Voice home number to your mobile devices or to your Personal Phone Numbers. This feature should be available in the near future. Please look for an e-mail in the beginning of July letting you know when the Advanced Call Forwarding feature will be enabled.
I have no problem accessing our Primary Account from the Home Page. Any solutions?
07-12-2013 07:03 PM
I am experiencing the same problem. But mine happened after I activated a rental Comcast cable modem because I was told that my original unit was obsolete. I am not sure if there is any link between the two.
07-12-2013 09:50 PM
kathyjoe wrote: ... Access requires Comcast High-Speed Internet ...
This message usually means there is an error in the way Comcast set up your internet account. Call 1-800-Comcast, report the problem, and have them fix it.
07-13-2013 09:34 AM
Here is the problem: secondary e-mail account(s) cannot be accessed for reasons detailed at the beginning of this thread. There is no problem with accessing the primary e-mail account.
I am also given another number to call, (877) 443-3596. The tech there informed me that there would be a $14+ charge to fix/look at the problem. I told him that since this was a Comcast-created problem, I should not be penalized. But if I don't pay, they won't fix it. So that is the latest status.
I should have kept either a yahoo or gmail account.
07-13-2013 05:17 PM
Same problem began on Friday, July 12th after installing a replacement modem to take advantage of the "promised" higher internet speeds. I can access the primary email account but not the secondary accounts. After discussions with 5 different Comcast support representatives, I finally was told that a widespread problem existed and was being worked by the Signature Support group. A follow-up today, confirmed the continuing problem, and that I would be contacted by a Comcast representative when the problem was resolved.
07-14-2013 10:07 PM
In the meantime, whoever sends a message to any of the secondary e-mail accounts will receive an automatic reply from Comcast stating that e-mail address does not exist.
Comcast is sending a tech over to check out the hardware tomorrow. I will keep you posted on the progress.
07-14-2013 10:35 PM
pvNJ wrote: ... Comcast is sending a tech over to check out the hardware tomorrow. ...
You don't need a tech -- you need a customer service rep who knows their job. If your primary account is working, the tech visit is a waste of time, and probably of money.
For another possibility please see http://forums.comcast.com/t5/E-Mail-and-Xfinity-Co
07-20-2013 08:14 AM
Sorry for the late reply. Just got the notice that there were comments to my post today.
A good Comcast tech did fix the problem. He called when I was in a crowded restaurant, so I couldn't hear his fix, but I suspect your solution was the problem.
Also, after I called it in, I noticed that when I tried to log in to my Primary Email Account, the link in the Explorer Bar indicated
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