E-Mail and Xfinity Connect Help

[woody58]

I'm using my calendar in Smartzone (not Light) and my reminder is not working I have the box check for 7 hours. Any advise on this?

Thanks, Perry

[CCCarole]

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woody58 wrote:

I'm using my calendar in Smartzone (not Light) and my reminder is not working I have the box check for 7 hours. Any advise on this?

Thanks, Perry

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Hi Perry,

I don't know if this will help you, but here iss some information about using reminders, and a link to more detailed information about using the Smartzone calendar:

http://customer.comcast.com/Pages/FAQListViewer.aspx?topic=Internet&folder=d6d94735-86b9-4f31-9d79-f...

How do reminders work with my SmartZone Calendar?

• You can create reminders for events either when you create a new event or when you change an existing event. 
• You can choose to have the reminder e-mailed to you, to receive a pop-up, or to receive both
  Note: The pop-up reminder will only work if your SmartZone Calendar is open 
• You can choose the type of reminder you prefer and how far in advance of the event you want to get the reminder
• You can create additional reminders by clicking the Add a reminder link
• You can change the default setting for your event reminders by clicking the Calendar settings

[woody58]

Thanks CCCarol

I have all ready followed these directions. The count down is not even working. I'm not using the pop up method. Do you use your calendar and have you tried it.

[CCCarole]

Woody,

I don't use the SZ calendar so can't help you further with it.   I will ask a moderator to read your post and see if they can assist you.  CC

[hongkwon]

Perry - so you are trying to get email reminders, right? Have you checked your spam folder?

[woody58]

Yes, I am trying to get email reminders and I Have checked my spam folder.

[hongkwon]

Thanks for letting me know. Working with the development team to see if we can find out what's going on - I'll keep you posted when I hear something. 

[woody58]

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hongkwon wrote:

Thanks for letting me know. Working with the development team to see if we can find out what's going on - I'll keep you posted when I hear something. 

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Thank you.

[woody58]

I just noticed the count down is working I found it on Upcoming, I only use the month view thats why I didn't see it before.

[woody58]

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hongkwon wrote:

Thanks for letting me know. Working with the development team to see if we can find out what's going on - I'll keep you posted when I hear something. 

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Just curious if anyone knows anything more.

[hongkwon]

Hi Perry - we think we've fixed your problem. Can you tell me whether you are receiving calendar reminders or not?

Thanks,

Hong

[woody58]

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hongkwon wrote:

Hi Perry - we think we've fixed your problem. Can you tell me whether you are receiving calendar reminders or not?

Thanks,

Hong

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Sorry Hong it does not still work. I tried it twice tonight. I have it set for tomorrow for 4:00 to email me 7 hours before lets see what happens.

Thanks,

Perry

[woody58]

Still not working.

[woody58]

Any progress on this, it is still not sending email notifications. 

Thanks, Perry

[CCCarole]

I will notify an Administrator of your recent posts and hopefully they can pass it on to hongkwon who was helping you.  CC

[hongkwon]

Sorry to hear that it's not working. We'll take another look.

[woody58]

Thank you! 

[woody58]

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hongkwon wrote:

Sorry to hear that it's not working. We'll take another look.

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hongkwon, is their any progress on this problem it still not working.

[hongkwon]

Please accept my apologies - we are continuing to try to figure out what is going on with your account. We've tried resetting your email settings a few times, but it seems like they are returning back to the state where your reminders will not work. I'm working with the engineers to see what's going on (again).

I appreciate your patience in advance as we try to work through this issue - I know this is frustrating! We're a little mystified too.

[woody58]

Thank you for trying, I'm a very patient person.

[woody58]

hongkwon, is their any progress on this problem it still not working. 

[Michael_JK]

Let me run some investigation and PM the administrator to see how far he got with this one.

Thanks,

Mike.

[woody58]

Michael_JK wrote:

Let me run some investigation and PM the administrator to see how far he got with this one.

Thanks,

Mike.

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Well it's going on 3 months now since the start of this post and it still not working. Any updates would be nice to hear.

Thanks, Perry

[CCCarole]

woody,

I have already notified the Administrator of your post, asking for an update.

[Michael_JK]

Hello Woody58.

we see that the issues are not within our control.  I will message Plaxo folks to see if they can find out what is happening with your account.

Hong, did you manage to get any further with this issue on your side?

Thanks,

Mike.

[woody58]

Thank you Michael.

[ComcastSharath]

Hi Perry,

Am from the Help Group and taking over for HongKwon on this one.

I notice that you have a total of 3 email addresses, so is it possible that the alerts are actually going to another inbox/spam folder ?

Thanks,

Kush

[woody58]

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PlaxoCare wrote:

Hi Perry,

Am from the Help Group and taking over for HongKwon on this one.

I notice that you have a total of 3 email addresses, so is it possible that the alerts are actually going to another inbox/spam folder ?

Thanks,

Kush

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Hi Kush,

Thank you for the responce. I check and there was nothing there. I deleated 2 emails addresses which 1 was a dead account. I will try another test today and see if that helped.

Thanks,

Perry

[woody58]

Hi Kush,

I guess deleting that closed email account mite of been the problem because it is now working.

I didn't know Plaxo worked with the Comcast Calendar.

Thank you everyone that helped in this problem.