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New Visitor
Posts: 3
Registered: ‎11-15-2008

Some of my email folders are missing!

I can't find 3 of my folders with stored messages. In one of the folders, I store messages everyday. How do I find them?

Email Expert
JR071702
Posts: 6,888
Registered: ‎03-10-2004

Re: Some of my email folders are missing!


ecasey wrote:

I can't find 3 of my folders with stored messages. In one of the folders, I store messages everyday. How do I find them?


Webmail?

 

Smartzone?

 

E-mail client (Outlook Express, Outlook, Thunderbird, etc)????

 

JR

New Visitor
Posts: 3
Registered: ‎11-15-2008

Re: Some of my email folders are missing!

Smartzone. One of the folders was automatically brought over to smartzone from Comcast. The other 2 I created in smartzone.Thanks
Email Expert
JR071702
Posts: 6,888
Registered: ‎03-10-2004

Re: Some of my email folders are missing!


ecasey wrote:
Smartzone. One of the folders was automatically brought over to smartzone from Comcast. The other 2 I created in smartzone.Thanks

Do you have multiple Comcast accounts?   Is there a possiblity that you logged into a different account than the account where the folders are?

 

Is there a possibility tha you dragged and dropped the folders into another folder?

 

JR

New Visitor
Posts: 3
Registered: ‎11-15-2008

Re: Some of my email folders are missing!

Yes I have multiple comcast accounts, I checked each account for the missing folders. I did not open all folders in all accounts to look for the missing. Thanks, I'll try that later when I get home.