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Contributor
Posts: 16
Registered: ‎10-12-2007

Son erased all emails. How to get them back?

My 3 year old erased all my emails.. The older ones aren't even in my trash folder. Anyway o get men back?
Silver Problem Solver
reasd
Posts: 6,127
Registered: ‎02-22-2007

Re: Son erased all emails. How to get them back?

Hello,

No

Email Expert
CCCarole
Posts: 28,861
Registered: ‎05-21-2006

Re: Son erased all emails. How to get them back?

You might be able to get recent emails back by calling 1-800 comcast.  By recent I mean emails you received in the past couple of days only.  The rest of them are gone permanently.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Posts: 16
Registered: ‎10-12-2007

Re: Son erased all emails. How to get them back?

No this didn't help. Dd something happen at your end. My iPhone has all the emails deleted too so it wasn't my son that deleted the emails.
Email Expert
CCCarole
Posts: 28,861
Registered: ‎05-21-2006

Re: Son erased all emails. How to get them back?

Have you checked your Email Deletion Schedule in XfinityConnect?

To do:

Open XfinityConnect
click on PREFERENCES on the black bar in the PREVIEW window
Click on the Email icon
Now you will see all youir email preferences..
Scroll down to the EMAIL DELETION SCHEDULE and see how many days each Folder shows for when email ion the folder)s) are automatically deleted.

While there, change to the number of days you want for each folder.

Does the number of days you have explain the missing email or not?


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Posts: 16
Registered: ‎10-12-2007

Re: Son erased all emails. How to get them back?

My preferences for read email are set to never erase.