E-Mail and Xfinity Connect Help

[#1]

All of a sudden the comcast settings will not work for email programs on my laptop (Outlook), my Acer Android tablet (resident email app) and my Android Motorola Atrix 2 phone (resident email app).  I can access my Comcast email account just fine using a web browser, but it looks like the Comcast email server is not playing nice with standalone email programs.  What gives?  I've used the standard email settings...

incoming server: mail.comcast.net; port 110

outgoing server: smtp.mail.comcast.net; port 587

This has been applied to all my devices and none of them work.  Please help!

[PsRumors]

 I spent 2 hours 29 minutes and 44 seconds on the phone with tech support this afternoon. They were quick to blame my Outlook 2007 but I kept explaining it polls multiple accounts and only one account is having the issue not to mention my Droid phones and tablet cannot send or receive e-mail through the pop3 servers.

We even went as far as spending $49.95 with signature support to have it on record this is not an Outlook issue but rather a Comcast issue. Of course tech support doesn't believe Signature Support either.

I escalated the issue as far as I possibly could and supposedly the last TS supervisor I spoke with is going to escalate to network engineers.

This is definitely a user / password replication issue from the webportal to the pop3 severs. I just hope they get it fixed soon.

As for the customer service, I spoke to 8 different people and all were very professional except for 1. She was very short and dismissive and did not want to listen to me, the paying customer.

[PsRumors]

 I spent 2 hours 29 minutes and 44 seconds on the phone with tech support this afternoon. They were quick to blame my Outlook 2007 but I kept explaining it polls multiple accounts and only one account is having the issue not to mention my Droid phones and tablet cannot send or receive e-mail through the pop3 servers.

We even went as far as spending $49.95 with signature support to have it on record this is not an Outlook issue but rather a Comcast issue. Of course tech support doesn't believe Signature Support either.

I escalated the issue as far as I possibly could and supposedly the last TS supervisor I spoke with is going to escalate to network engineers.

This is definitely a user / password replication issue from the webportal to the pop3 severs. I just hope they get it fixed soon.

As for the customer service, I spoke to 8 different people and all were very professional except for 1. She was very short and dismissive and did not want to listen to me, the paying customer.

[STPL]

@ New Vistor

Try resetting your password from home at comcast.net and then change your password on the applications you’re having issues with.  It’s only a temporary fix before it breaks again though.  Have a look at the other threads here.  You’re not alone.  You can call CS if you want to spend 2 ½ hours on the phone like PsRumors did but that’s up to you.  I won’t waste my time calling in with a known issue.  I’m on my third password change in as many weeks. 

[PsRumors]

Problem is, password resets aren't even working for me. That was the first thing I did prior to calling TS.

[#6]

yup, did all that already.  my email clients just aren't able to connect to the comcast email server.  i'm just about convinced that this is a comcast problem and that they better fix it quick.  they stand the risk of losing a lot of customers if this doesn't get addressed right away.  once addressed everyone should be compensated somehow for the problems they are forced to deal with.

[STPL]

Oh, That’s just great.  I have that to look forward too next time I get locked out I suppose.

"Per CCCarole @ 12:09PM 04-06-12

Comcast is aware of these issues. The Help Forums Administrator is aware as well. We are waiting to see if/when a fix can be done. Watch for a reply from a Comcast employee (Their Usernames are always in red text)"

　

It’s been six hours and not a peep yet.  I'm not holding my breath.  Thanks for the info to you both.

[steve-baker]

---

wrote:

All of a sudden the comcast settings will not work for email programs on my laptop (Outlook), my Acer Android tablet (resident email app) and my Android Motorola Atrix 2 phone (resident email app).  I can access my Comcast email account just fine using a web browser, but it looks like the Comcast email server is not playing nice with standalone email programs.  What gives?  I've used the standard email settings...

incoming server: mail.comcast.net; port 110

outgoing server: smtp.mail.comcast.net; port 587

This has been applied to all my devices and none of them work.  Please help!

---

If that's not a typo, there's a problem: the name of the SMTP server is smtp.comcast.net, not smtp.mail.comcast.net.

[#9]

yeah, that was a typo.  i have been using smtp.comcast.net.

[bgatelein]

  I agree we should all be compensated somehow as I have spent many hours over the last 3 days on the phone with Comcast and finally with Xfinity Signatutre Support whom I had to give them ~$50 from my credit card so they would remote in and talk with me.   SIgnature Support confirmed it was a Comcast issue and

sent me back to Comcast who FINALLY admitted they had email server problems. Xfinity Signature Service are the only support people that understood the problem but did not have the authority to fix it.

   Comcast initially told me to call Microsoft, Apple, Kindle and Google to have them fix my mapi email clients on all my HP WIndows laptop, MacBook Pro, Kindle Fire and Android smart phone since I could successfully log invia the web.  How ridiculous and sad that Comcast technical expertise is so inadequate.

   I used telnet smtp.comcast.net 25 to login to comcasts SMTP mail server successfully using a subaccount

that worked on all email clients and proved my credentials were rejected on the other subaccount that has not been working.  But I could not get Comcast to understand this bypasses all mapi email clients but they still did not get it that is was their problem until this 3rd day of troubleshooting - frustrating.

[CCCarole]

ALL- UPDATE! This was posted in another thread by a Comcast Moderator around Noon eastern time:

04-07-201212:43 PM

Thank you for your posts on this issue. I work directly on the Xfinity Connect Email platform. We have identified the root cause of the username/password login errors related your email account from smartphone/devices, and/or pop client applications.

We expect to have the problem resolved with 1-2 hours.

Please retry re-authenticating with your devices around 3:00 pm EST.

We apologize for any inconvenience this may have caused. If you need to view your email prior to this time, please login via web through: http://xfinity.comcast.net/ using your newest username/password.  

Best Regards,  Xfinity Connect Team

I would not hold them to the estimated time frame of the fix..

CC

[bgatelein]

  Just tried email at 10:35 p.m. this evening and it still is not working.   Please post additional updates here for us so we can monitor current status as this is day 4 of no resolution.  Also please note that this problem has happened to me several times before this last outage over the last several months but has somehow miraculously healed itself the following day.  Therefore this issue is definitely not the first time these send/receive issues have occurred.

[mayo_in_dc]

I am having the same issue with my Droid Charge.  So whatever it is, is not fixed.

[anengineer2]

..that's correct it(POP3) is still NOT working for my wife

DESPITE the statement that the cause has been identified

and corrected!

[mayo_in_dc]

I should specify that I reset my password on the home website, changed password to new value on the droid, rechecked all the outgoing settings, tried every variation of security choice in case something might have changed there,  and....nothing.  Incoming was OK

[bgatelein]

  My email is again working on all devices as of sometime Monday but despite my 3 different requests, I am still on a mail server which was local to my prior address in NJ.  As of December 2009 I am permanently living in central Florida - zip 32162 - so shouldn't I have been migrated to a more local server here within the state of Florida?

  My email is still on a server in Pennsylvania as the following indicates but I am not sure if that causes any issues or if it affects speed/efficiency in retrieval.  Please see following telnet session output from my Windows PC which confirms this and advise.

220 omta01.westchester.pa.mail.comcast.net comcast ESMTP server ready

HELO localmailer 250 omta01.westchester.pa.mail.comcast.net hello [98.244.241.203], pleased to me et you

AUTH LOGIN 334 VXNlcm5hbWU6

My username encoded in base65 code format here

334

UGFzc3dvcmQ6

My password_encoded in Base64 code format here

235 2.7.0 ... Authentication succeeded

thank you 

[steve-baker]

---

bgatelein wrote:

  My email is again working on all devices as of sometime Monday but despite my 3 different requests, I am still on a mail server which was local to my prior address in NJ.  As of December 2009 I am permanently living in central Florida - zip 32162 - so shouldn't I have been migrated to a more local server here within the state of Florida?

---

There are two clusters of servers, one with names containing westchester.pa and the other with names containing emeryville.ca. So, you *are* connecting to the most local bank of servers. ;-)

[eraserhead37]

I'm seeing this issue since last night.  Can send with no problems, but not receive.  I have not touched these setting since I got the phone.

Is anyone aware of another outage?

[eraserhead37]

More information on this one ...

I can access my account with no problem from Comcast.net, so I know the account is still there.

Tried:

1) Deleting the email account from my phone and reinstalling it (no success)

2) Resetting my password (no success)

3) Installed ANOTHER comcast alias from my account with SUCCESS, so I know its not my device (Droid3)

Note:  I can send emails from the phone - just not receive them.  I did nothing to the phone since it worked yesterday.

Can someone from Comcast please respond to this.

Thanks!

[eraserhead37]

Does anyone from Comcast monitor these forums or is it user contributions only?  Just want to know if I should just suck it up and call support.

FYI - tried my account on someone elses Droid and had the same issue.  There is an error message after it initially loads saying the user name and password don't exist.  But then when you try it again, you don't see the error, but nothing comes in.  Had this issue on my phone as well.

Thanks

[snarketto]

Wow. I spent 2 hours with the same result. 3 different machines now having issues.

This is cut an paste from another post, but it is *exactly* what is happening to us:

1. my email accounts is having problems

2.  This email can receive but not send

3.  It can send 2 emails if I reset my modem or change the port #, then goes back to not working immediately (or changing password)

4.  All of my settings have been checked numerous times and are correct

5.  My mail works fine at the server level (if I login I can send emails)

6.  This problem is consistent across 3 computers so it's not the computer.  

7.  It started about 10 days ago 

9.  The circle of death wheel takes a little longer to "send" an email when it doesn't go through, than when it does go through.

10.  THis is my business account and I don't know what to do!!!!!  I just had a promotion where this email was distributed!!!!!!!  

[Barmar]

Make sure you're not using port 25. you should be using 587 or 465. See http://blog.comcast.com/2012/08/updated-management-of-smtp-port-25.html (but this change is not supposed to affect Comcast Business Service customers).

If that doesn't solve it, please configure your app to make an SMTP log, and post it here when you have the problem.

[mfeigen]

Same problem here just started yesterday; My SMTP only works as long when I am on a Comcast wi-fi network, like at home. If I turn off wi-fi or go to work where I am off the Comcast network, it gives me a 554 error for the westchester.pa mail server, and tells me the IP is blocked. When I do the steps it says to unblock they tell me the IP isn't blocked. 50 minutes on the phone and the Comcast guy tells me my config is spot on and to call HTC or US Cellular.

Feeling passed off....

[Barmar]

Make sure you're using port 465 or 587 for the outgoing SMTP server, with authentication enabled. Port 25 can only be used from Comcast customer connections (and Comcast is going to be phasing this out soon).

[eraserhead37]

I gave up on my Driod 3 "comcast" email account.  I now use Gmail to pull in my comcast email as an external account.  Works great on the Driod.   And after setting it up, I no longer use the comcast email client on my computer either.  That also has issues now with keeping your login cookie.  Of course they can't seem to fix that either. Its a clown show... and I pay waaaaaaaay to much for it.

[mfeigen]

Using 587 with no security (though I have tried with as well to know avail); Comcast's support insists my setup is perfect and it must be HTC or US Cellular's fault. Personally I don't buy it....