E-Mail and Xfinity Connect Help

[fl350]

The password is correct, I'm able to login to comcast.net with it.  I've googled what the setting should be and appear to have the correct settings.  Thunderbird is able to contact the mail server, but then a box pops up stating "Sending of password did not succeed. Mail server mail.comcast.net responded:login failed.:

Anyone able to help or have/had this problem.

[reasd]

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fl350 wrote:

The password is correct, I'm able to login to comcast.net with it.  I've googled what the setting should be and appear to have the correct settings.  Thunderbird is able to contact the mail server, but then a box pops up stating "Sending of password did not succeed. Mail server mail.comcast.net responded:login failed.:

Anyone able to help or have/had this problem.

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Hello,

Since you said,"You googled what the setting should be and it appears to have the correct settings" here are the settings I use and it works.

Outgoing Server (SMTP):
Settings
Description: Comcast
Server Name: smtp.comcast.net
Port: 587

Security and Authentication
Use name and password is checked
User name: my Comcast user name
Use Secure Connection: TLS button is selected (this is special for Thunderbird).

Server Settings (these are the incoming settings)
Server Type: POP Mail Server
Server Name: mail.comcast.net
Port: 995
User name: my Comcast user name

Security settings section
Use secure connection: SSL button is selected
Use secure authentication: left unchecked

[JR071702]

I remember those instructions (I wrote them ...)

Sometimes, I have known the password stored inside TB to get mangled.     In TB, go to Tools...Options and then select the Security Tab and the Password sub-tab.    Click on the Saved Passwords button and then delete the saved password for this account.

Then do a send/receive in TB.   You will be prompted for the password.   Enter it and the password will get resaved into TB.

Let me know how it goes...

JR

[MichelleStein]

JR replied:

I remember those instructions (I wrote them ...)

Sometimes, I have known the password stored inside TB to get mangled.     In TB, go to Tools...Options and then select the Security Tab and the Password sub-tab.    Click on the Saved Passwords button and then delete the saved password for this account.

Then do a send/receive in TB.   You will be prompted for the password.   Enter it and the password will get resaved into TB.

Let me know how it goes...

JR

Oh JR, I don't have "options" on my Thunderbird tools pulldown. I'm having the same problem I have three mail accounts on Thunderbird: Comcast, Mac and Google. It's the Mac that's giving me problems. I can send mail just fine but when I try to receive mail I get the old

"Sending of password did not succeed. Mail server mail.mac.com responded: Authentication failed" message. Is there some way that I can reset my password (even though I am entering the CORRECT password!!!??!!!) on Thunderbird 8.0?

Any help would be so gratefully received.

Thanks,
Michelle