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Contributor
Posts: 7
Registered: ‎04-01-2008
Accepted Solution

Unable to log into email. Access requires........internet

I am tired of seeing the below message when I try to sign into my email.

This seems to be a problem though out the years.  What is causing this glitch?

 

I spent a long time "chatting on IM" with the comcast helpers yesterday.  I was told the problem was that my internet service had been removed from my account.  We DID NOT remove it.  Now we never lost the internet. 

 

Hubby lost his email about 3-4 weeks ago.  I tried to see if I could "fix" it and when everything I tried failed I told hubby to call Comcast.  Then yesterday I go to get into my mail and now I am getting the same (below) info.

 

Please help!

Thanks!

Kathy

Access requires Comcast High-Speed Internet

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Official Employee
CC_MikeH
Posts: 480
Registered: ‎06-10-2008

Re: Unable to log into email. Access requires........internet

The techs on 800-Comcast should be able to fix that.  There might be a problem in our billing system where it doesn't think you have valid internet service for whatever reason.  They should be able to verify with you that everything is okay and fix the problem.  I'm not sure if the people on the chat service have the same access to our billing system.  If the call center can't fix the problem let me know.  I'm sorry that you've had to go back and forth.

New Visitor
wmjohnson52482
Posts: 1
Registered: ‎11-07-2011

Re: Unable to log into email. Access requires........internet

i have the same prob i cant get into my emails and i have already talked to comcast and they cant figure it out can you

 

Official Employee
cc_xc
Posts: 590
Registered: ‎08-19-2011

Re: Unable to log into email. Access requires........internet

Are you getting the same error message as above?

New Visitor
Enon_Barbarian
Posts: 1
Registered: ‎11-09-2011

Re: Unable to log into email. Access requires........internet

[ Edited ]

I am having that also.  Multiple computers, multiple accounts.  This started happening after I went to business class at my home, but also kept my residential service (downgraded from 50 meg).  It takes multiple attempts to log in, but my Iphone seems to be getting the emails fine.  Seems to only happen when I close my browser, Mozilla 7.0.1

 

Edit:  All other site settings and user names are stored and have no issues with log in.

Official Employee
cc_xc
Posts: 590
Registered: ‎08-19-2011

Re: Unable to log into email. Access requires........internet

These types of messages are most likely discrepancies in your account information that can be fixed by calling 800-COMCAST.  They have the access needed to fix these issues.

New Visitor
Posts: 1
Registered: ‎12-29-2009

Re: Unable to log into email. Access requires........internet

I'M A SENIOR CITIZEN, CAN'T OPEN M EMAIL ?????

Official Employee
cc_xc
Posts: 590
Registered: ‎08-19-2011

Re: Unable to log into email. Access requires........internet

Are you getting that same message about needing high speed internet? If not, can you provide what you are trying to do and what issues you are having - provide any error messages if necessary?

Email Expert
JR071702
Posts: 6,888
Registered: ‎03-10-2004

Re: Unable to log into email.

New Visitor
vontra
Posts: 1
Registered: ‎08-30-2010

Re: Unable to log into email. Access requires........internet

BS. I had the same problem, the tech I talked to online said she had fixed it and I would be able to access email - well, three days later i still can't. Guess I'll have to call and go thru the same BS again.

New Visitor
Posts: 1
Registered: ‎11-01-2009

Re: Unable to log into email. Access requires........internet

I just had the same issue that others are having w/ the requires internet connection when ur allready logged in. It seems in my case, my old account 2 yrs ago, my email never got transfered but still worked up until reciently all fixed now thanks to Dustin

New Visitor
Posts: 1
Registered: ‎08-17-2009

Re: Unable to log into email. Access requires........internet

I had the same problem and the tech on the phone said it had to go tier two and I should wait for a call, it has been more than 24 hours, and I even made a second call. No resolution.

Official Employee
ComcastBrian
Posts: 47
Registered: ‎06-08-2011

Re: Unable to log into email. Access requires........internet

Hello

 

Your email accounts should now be resolved, please verify and let me know if any issue remains.

 

Regards,

ComcastBrian

New Visitor
plimptm
Posts: 1
Registered: ‎12-03-2013

Re: Unable to log into email. Access requires........internet

I'm glad I found this thread here.  I've had the same issue with one of my three Comcast accounts when clicking the email link: "Access requires Comcast High Speed Internet" .  The other two email accounts work perfectly fine.  I called the 800 number last week and was on the phone with them for at least half an hour, and when we ended the call they told me that an email specialist would have it resolved within 24 hours.  I have yet to see resolution and am not confident that another phone call will do any good.