E-Mail and Xfinity Connect Help

[Kathyhere]

I am tired of seeing the below message when I try to sign into my email.

This seems to be a problem though out the years.  What is causing this glitch?

I spent a long time "chatting on IM" with the comcast helpers yesterday.  I was told the problem was that my internet service had been removed from my account.  We DID NOT remove it.  Now we never lost the internet. 

Hubby lost his email about 3-4 weeks ago.  I tried to see if I could "fix" it and when everything I tried failed I told hubby to call Comcast.  Then yesterday I go to get into my mail and now I am getting the same (below) info.

Please help!

Thanks!

Kathy

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[CC_MikeH · Accepted solution]

The techs on 800-Comcast should be able to fix that.  There might be a problem in our billing system where it doesn't think you have valid internet service for whatever reason.  They should be able to verify with you that everything is okay and fix the problem.  I'm not sure if the people on the chat service have the same access to our billing system.  If the call center can't fix the problem let me know.  I'm sorry that you've had to go back and forth.

[wmjohnson52482]

i have the same prob i cant get into my emails and i have already talked to comcast and they cant figure it out can you

[cc_xc]

Are you getting the same error message as above?

[Enon_Barbarian]

I am having that also.  Multiple computers, multiple accounts.  This started happening after I went to business class at my home, but also kept my residential service (downgraded from 50 meg).  It takes multiple attempts to log in, but my Iphone seems to be getting the emails fine.  Seems to only happen when I close my browser, Mozilla 7.0.1

Edit:  All other site settings and user names are stored and have no issues with log in.

[cc_xc]

These types of messages are most likely discrepancies in your account information that can be fixed by calling 800-COMCAST.  They have the access needed to fix these issues.

[tealgate1]

I'M A SENIOR CITIZEN, CAN'T OPEN M EMAIL ?????

[cc_xc]

Are you getting that same message about needing high speed internet? If not, can you provide what you are trying to do and what issues you are having - provide any error messages if necessary?

[vontra]

BS. I had the same problem, the tech I talked to online said she had fixed it and I would be able to access email - well, three days later i still can't. Guess I'll have to call and go thru the same BS again.

[rikkijay]

I just had the same issue that others are having w/ the requires internet connection when ur allready logged in. It seems in my case, my old account 2 yrs ago, my email never got transfered but still worked up until reciently all fixed now thanks to Dustin