Reply
New Visitor
tomxteam
Posts: 2
Registered: ‎03-02-2012
Accepted Solution

View Entire Inbox does't show folders anymore

I'm no longer able to see my Email Folders in View Entire Inbox mode. I've tried multiple browsers, and on multiple systems, always the same. The folders don't show, there's a permanent "Loading.." message in the lower web part. Can someone assist?

 

Screen shots:

IE9 Screenshot 

Google Screenshot

 

 

Need Email Help? Please post the following information in your post.

 

Do you use XfinityConnect?

Yes

 

Which browser/version do you use?

IE9, Google Chrome

 

 

And- have you cleared your browser cache?

Yes

 

Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.

Windows 7. Multiple machines tried. All the same result.

Silver Problem Solver
reasd
Posts: 6,127
Registered: ‎02-22-2007

Re: View Entire Inbox does't show folders anymore

Hello,

Try this from the Inbox Preview - it works for me within my work network (where something in that initial load is being blocked, causing the left-hand column to disappear).

 

From the Inbox Preview screen, click on the Preferences button or the Edit Preferences link. That should take you to the Preferences screen with a visible left-hand column.

 

From there, click on EMail on the top black bar (not in the Preferences menu). This should take you to your Inbox with the left-hand column intact.


Credit to JR for this information

 

New Visitor
tomxteam
Posts: 2
Registered: ‎03-02-2012

Re: View Entire Inbox does't show folders anymore

Right on, nice workaround, that did it!

New Visitor
ptshbf
Posts: 1
Registered: ‎03-17-2013

Re: View Entire Inbox does't show folders anymore

can you please provide screen shots as i cannot find any preference button on my windows live email page.

 

thanks

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: View Entire Inbox does't show folders anymore

The Preferences talked about in this thread is referring to the Preferences in XfinityConnect.

To view Email Preferences in XfinityConnect:

Open XfinityConnect
From the preview window, click on Preferences on the black bar
Now click on the Email icon
A window opens showing your email preferences.

IF YOUR PROBLEM IS WITH WINDOWS LIVE, START A NEW THREAD WITH DETAILS OF YOUR PROBLEM.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.