E-Mail and Xfinity Connect Help

[tomxteam]

I'm no longer able to see my Email Folders in View Entire Inbox mode. I've tried multiple browsers, and on multiple systems, always the same. The folders don't show, there's a permanent "Loading.." message in the lower web part. Can someone assist?

Screen shots:

IE9 Screenshot 

Google Screenshot

Need Email Help? Please post the following information in your post.

Do you use XfinityConnect?

Yes

Which browser/version do you use?

IE9, Google Chrome

And- have you cleared your browser cache?

Yes

Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.

Windows 7. Multiple machines tried. All the same result.

[reasd · Accepted solution]

Hello,

Try this from the Inbox Preview - it works for me within my work network (where something in that initial load is being blocked, causing the left-hand column to disappear).

From the Inbox Preview screen, click on the Preferences button or the Edit Preferences link. That should take you to the Preferences screen with a visible left-hand column.

From there, click on EMail on the top black bar (not in the Preferences menu). This should take you to your Inbox with the left-hand column intact.

Credit to JR for this information

[tomxteam]

Right on, nice workaround, that did it!

[ptshbf]

can you please provide screen shots as i cannot find any preference button on my windows live email page.

thanks

[CCCarole]

The Preferences talked about in this thread is referring to the Preferences in XfinityConnect.

To view Email Preferences in XfinityConnect:

Open XfinityConnect
From the preview window, click on Preferences on the black bar
Now click on the Email icon
A window opens showing your email preferences.

IF YOUR PROBLEM IS WITH WINDOWS LIVE, START A NEW THREAD WITH DETAILS OF YOUR PROBLEM.

CC