03-26-2008 12:31 PM
03-26-2008 01:41 PM
When we first log on for Comcast webmail in Internet Explorer, the Inbox shows new messages. But if after a while we want to check for new messages and click Get eMail, the computer often locks, freezes, hangs, stops responding. Ctrl-Alt-Del gets no response. The only recourse is to hold down the power button for 6 seconds and force it to power off, then power back on.The computer was doing this under IE 6 (under Windows XP Home, SP2, with plenty of memory and free hard drive), and we thought we might upgrade out of the problem by installing IE 7, but we have the same behavior with that.We also ran a Windows System Restore to a month ago (before the problem appeared), but this did not resolve it.Security software is a fully updated version of the McAfee Security Suite provided through Comcast.Anyone recognize the problem?
03-28-2008 09:52 AM
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