Indeed, JR, there are four sure things in the software world: death, taxes, date slippage, and users screaming for a feature management decided could wait a release or two. (If I had had a baby the day I started working in software it would be old enough to serve in Congress by now, and I've known software vendors where date slippage became not so much a regrettable occurrence as a species of performance art.) As best I can make out from the limited info provided, however, the date for this has already slipped two or three times. If Comcast pays any attention at all to the forums and to their support people, they have to know that users really want this. You keep saying that hating a new webmail app is a terrible reason to switch ISPs, and I agree -- but when the ISP doesn't seem to hear what users are saying, provides inadequate and confusing documentation, and tells users to "keep checking back" for a feature it knows won't be ready for months, you can't blame those users for getting irritable.
