03-30-2012 12:46 AM
I'm sure this is here somewhere but I just can't find it. I'm looking for the process to report where someone continually forwards emails - many of which tell the person to send to their whole distribution and ask the next people to do the same, etc. I've kept my email address safe by using freemail for most things, and only my comcast for a few specific people.
However, because of a stranger mistyping someone's comcast email address, inadvertently sending to me, in four weeks of them doing this I'm now getting spam, useless email forwards, etc. This person is not a comcast user but some of the originating emails are from comcast users, and they would clearly violate google's TOS - I just can't find comcast's rules and what if anything I can do to report these people. It's not phishing; however, because my email was exposed to so many unknown people, I am now getting phishing and other spams and it appears it will continue to grow exponentially.
I'm really irked that I've kept my email spam free for 5 maybe 10 years, and looks like in a few weeks it will be as spammed as my old hotmail.
03-30-2012 04:17 AM
My guess is that what you're describing, while regrettable, doesn't violate Comcast's policies, but you can check for yourself at http://www.comcast.net/terms/. Instructions for filing abuse reports can be found at http://xfinity.comcast.net/constantguard/Support/S
03-31-2012 09:08 PM
So to get a definitive answer I should send an email? I already waded thru the legalese in the link you sent before I posted - it's more about std protection for Comcast but doesn't have anything, one way or the other (that I can find) about acceptable usage. It does appear (I didn't read it since I don't have that service) that Comcast does reference acceptable usage in the Voicemail services.
Since even free email services provide a usage TOS, and I would think (especially since Comcast seems concerned about network traffic) that for a paid service there would be some documentation.
I've now lost the main reason for having such an expensive service versus free.
03-31-2012 11:07 PM
You might be able to find your answer on this page underneath Prohibited Uses and Activities.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map