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Regular Visitor
firewall2612
Posts: 2
Registered: ‎07-06-2012
Accepted Solution

Xfinity Connect Voice Page

Comcast cannot seem to get my Voice Page to work. I have called them, got bumped to level-2 support and told to wait. How long could it possibly take to get this page to work. Here is what happens now;

 

Go to the page and it shows the temporary number I was given not my ported home phone number.

 

None of the features work, they all say temporarily unavailable.

 

This has not been a pleasent experience, between days of porting issues in which I finally refused to hang up till it was fixed to now not being able to use any of the features I'm paying for it has been extremely frustrating. I even discovered that the online chat person documented that I was satisfied with his solution so the port issue was cancelled!!!! Lesson learned, never say you are satisfied with anything less than fixed. 

Official Employee
hongkwon
Posts: 27
Registered: ‎06-18-2010

Re: Xfinity Connect Voice Page

Hey firewall2612 - please send me a private msg with your comcast username. I'll follow up with you offline to figure out what's going on. Sorry for the inconvenience.

Regular Visitor
firewall2612
Posts: 2
Registered: ‎07-06-2012

Re: Xfinity Connect Voice Page

After several attempts via phone calls, and chats, to my surprise hongkwon was able to solve this problem! Thank you and I would recomend posting issues here as there truly seems to be Comcast folks in here that care!

New Visitor
ceecee88
Posts: 3
Registered: ‎02-09-2013

Re: Xfinity Connect Voice Page

I would like to know what is the solution. I have on been able to access my voice page in xfinity connect. It just shows a page advertising voice product. I've given up on customer service.