04-06-2012 10:58 AM
I have been having issues lately with my Xfinity password not working all of a sudden. I have called Comcast Support and they checked possible setting issues on my computer and then had to reset my password 2 different times on 3/24, 3/27 and I just reset it myself today 4/6. One thing they did tell me was that they had upgraded their login security and my original password was only lowercase letters and numbers so I had to change it to include upper case characters. Why is this happening? I have been a Comcast customer for at least 10 years and NEVER had this happen before.
04-06-2012 11:07 AM - edited 04-06-2012 11:12 AM
Its a Security issue ......... there are computer programs which can find easy passwords thereby hacking into accounts the more secure the password the longer it takes .
I would ask one of the "comcast folks here in red" to look further into your issue by sending them Pm private message .
04-06-2012 11:12 AM
Yes, I understand why they upgraded their security, but I changed my password to include upper and lower characters, numbers, and a special character and I still keep having to reset it even after that (
04-06-2012 11:23 AM - edited 04-06-2012 11:24 AM
I would send a PM to one of the moderators/comcast administrators in "who's online" > view all , lower right of page .
04-06-2012 03:10 PM
This happened to me today as well. And I've also had to do the password reset twice before - once on March 23 and then again on March 27. I called Comcast support today and was told that they have been receiving more calls about this issue recently. I didn't get any other advice other than to do regular virus scans, create a strong password, and change my security question. I've done all that, so let's see how long it takes before this happens again.
04-07-2012 09:41 AM - edited 04-07-2012 09:43 AM
If you've lost, forgotten or want to change your password:
04-07-2012 02:02 PM
This below was just posted by a Comcast Moderator from the Xfinity Team:
Thank you for your posts on this issue. I work directly on the Xfinity Connect Email platform. We have identified the root cause of the username/password login errors related your email account from smartphone/devices, and/or pop client applications. We expect to have the problem resolved with 1-2 hours.
Please retry re-authenticating with your devices around 3:00 pm EST. We apologize for any inconvenience this may have caused. If you need to view your email prior to this time, please login via web through: http://xfinity.comcast.net/ using your newest username/password.
Best Regards, Xfinity Connect Team
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
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