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New Visitor
bella-may
Posts: 1
Registered: ‎03-01-2012

attaching files to email

I can not attach any file to my email.  Nor can I paste anything.  Does anyone know what's wrong?

 

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: attaching files to email

[ Edited ]

bella-may wrote:

I can not attach any file to my email.  Nor can I paste anything.  Does anyone know what's wrong?

 


What are you using for email?  XfinjityConnect?  Full or lite version?  An email client?  Which one?

What happens exactly when you try to attach a file or paste text into the Compose window?

Which browser/version do you use and have you cleared your browser cache?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
farmgirl8
Posts: 2
Registered: ‎04-08-2012

Re: attaching files to email

I have the same problem;  files will not attach

xfinity comcast email

browser is Internet explorer

New Visitor
farmgirl8
Posts: 2
Registered: ‎04-08-2012

Re: attaching files to email

I have an XP

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: attaching files to email


farmgirl8 wrote:

I have the same problem;  files will not attach

xfinity comcast email

browser is Internet explorer



Whihc version of XfiityConnect, full or lite?  To check:  Open XC and click on Preferences.  The window that opens shows which version you are using.

 

Which version of Internet Explorer?  To check:  Click on Help at the very top of the page, then click on About Internet Explorer.  Have you cleared your browser cache?

 

What is the size of the attachment you are attempting to attach? What file format?  Doc, Jpeg,etc.? Are you getting any error messages?  Post the steps you are taking to attach in an email.

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.