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esbrown
Posts: 1
Registered: ‎12-19-2010

blocked email from Japan

‎04-26-2012 12:32 PM

I have been unable to receive email from my son in Japan. He receives messages that he is spam. I've tried unblocking him several times. It has worked temporarily, but always is blocked again. I'm very frustrated by

this on-going problem. Comcast has told me there is a problem with spam coming out of Japan, but isn't there a way to allow a particular address that I want to receive mail from? 

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ComcastAlex
Posts: 347
Registered: ‎01-03-2012

Re: blocked email from Japan

‎04-26-2012 01:58 PM

esbrown, Could you please send me a private message with your email address and your son's email address?  I'd be happy to look into this for you.

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