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New Visitor
dbfrost2
Posts: 1
Registered: ‎10-11-2011

blocking email address

Need to know how to block certain email addresses.

Silver Problem Solver
reasd
Posts: 6,127
Registered: ‎02-22-2007

Re: blocking email address

[ Edited ]

dbfrost2 wrote:

Need to know how to block certain email addresses.


Hello,

Login to xfinity connect and click on email | preference and email filters on the left side. From there you can learn how to setup filters.

This might also help you out:

http://customer.comcast.com/Pages/FAQViewer.aspx?Guid=d30c7e1d-08aa-4a0e-9d5c-7315d7fec99a

Regular Contributor
kim0620
Posts: 36
Registered: ‎10-02-2011

Re: blocking email address

if you're using the webmail version , you need to log in to your email and click Preferences and look for the Email option on the left side and select Restrict Incoming Emails ... you will be asked to log in again... and you'll see it from there...

Silver Problem Solver
reasd
Posts: 6,127
Registered: ‎02-22-2007

Re: blocking email address

Hello,

On the xfinity connect full version I don't see the restrict incoming emails.

Service Expert
Queen-Evie
Posts: 13,933
Registered: ‎02-04-2004

Re: blocking email address

[ Edited ]

There is another way besides using Preferences.

 

It is foolproof because the fields will already be filled in for you. This method eliminates the multiple clicking needed to set up a filter a different way.

 

While in the Inbox highlight the message you want to block. RIGHT click, choose New Filter.

 

A new page will open. The first field will be the populated with the address of the sender.

The second field will have the subject.

 

Since you want to block and address and not the subject, click the - sign next to the subject field to get rid of it.

 

Choose how to handle the mail. Selecting Discard will delete the mail from the server.  It will not make it to the inbox so you will not receive it. If you want to send the mail to a specific folder, choose which folder to send it to.

 

Give the filter a name, then click OK.

 

filter1.gif

 

filter2.gif

 

filter3.PNG



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Service Expert
Queen-Evie
Posts: 13,933
Registered: ‎02-04-2004

Re: blocking email address

[ Edited ]

reasd wrote:

Hello,

On the xfinity connect full version I don't see the restrict incoming emails.



It is there in the full version.

 

restrict.gif

 

Using this option will require you to sign in to Customer Central. If the account is a RESTRICTED secondary account the PRIMARY account holder will have to sign in, choose the secondary account, set up restrictions OR let the secondary account do it.

 

Your options are very limited. This uses a whitelist method where you set up addresses that will be able to send you mail. This will require you to go back and enter allowed addresses as you give people your email address. There is no way to restrict certain address but allow all other mail to get through to you.

 

Restrict mail.PNG



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Silver Problem Solver
reasd
Posts: 6,127
Registered: ‎02-22-2007

Re: blocking email address

Hello,

Ok, Its there I missed that.