E-Mail and Xfinity Connect Help

[granbjd22]

I used to have my mail forwarded to Windows live mail from Comcast. But I want to stop doing this and just stay with Comcast. I went into Comcast email, preferances and clicked to NOT forward my mail.... Guess what, It still does. And when I am on Craigs List and eamil people,  WLM opens and not Comcast mail. What am I missing here? Help please!

[CCCarole]

---

granbjd22 wrote:

I used to have my mail forwarded to Windows live mail from Comcast. But I want to stop doing this and just stay with Comcast. I went into Comcast email, preferances and clicked to NOT forward my mail.... Guess what, It still does. And when I am on Craigs List and eamil people,  WLM opens and not Comcast mail. What am I missing here? Help please!

---

Do you have the forwarding set up in the username you are using or a different username?  Disabling forwarding would be done with the Username being used in Customer Central.

You cannot send an email from Comcast on Craig's list or any other website.  That can only be done by using a real email client.  Comcast email is a webpage, not an email client.  WLM is an email client, which is why it opens.

[granbjd22]

yes, everything is the same. Windows Mail is what my wife has on her PC.(not Windows live mail) and Comcast forwards her mail there. and from places like Craigs list.     and WLM  WAS doing it for me too, until i had a 'crash' problem. which seems to be fixed except my mail stuff now. So, ok, I understand.Maybe I'll just use a different mail client then...

[Latoque]

@ grandjd22----------

If what you want is to just use the Comcast webmail, disable or delete the WLM program from your computer.  Or, you could go into WLM preferences and delete the Comcast account from it.

[granbjd22]

but, it sounds like comcast mail can't be used as your mail client? ??? if I get rid of(remove) WLM, will Comcast be my mail provider then? So I can do ALL/ANY emails from them?  Does anyone have a good choice for another Email provider that I can use and have Comcast forward to them?

[CCCarole]

---

granbjd22 wrote:

yes, everything is the same. Windows Mail is what my wife has on her PC.(not Windows live mail) and Comcast forwards her mail there. and from places like Craigs list.     and WLM  WAS doing it for me too, until i had a 'crash' problem. which seems to be fixed except my mail stuff now. So, ok, I understand.Maybe I'll just use a different mail client then...

---

Did you go into to leave a copy of the Comcast server?

I would use WLM over Comcast email right now.  There are many problems with it that have not been resolved.  And, as I said earlier, you cannot use Comcast email to send from a website at all.

[granbjd22]

Thank you for all the info you have givin me.

I have only one last question,

Why then does Comcast even offer a Email then??

[CCCarole]

While I understand your question, I cannot answer it.  Some Users are having trouble, others are not. Comcast is aware of the various issues with XfinityConnect, but we don't have any fixes as of yet.  I, personally speaking, always use a real email client.  I do have my email clients set up to 'leave a copy of messages on the server' as back-up only.  But that is a personal choice.

CC

[Latoque]

---

granbjd22 wrote:

but, it sounds like comcast mail can't be used as your mail client? ??? if I get rid of(remove) WLM, will Comcast be my mail provider then? So I can do ALL/ANY emails from them?  Does anyone have a good choice for another Email provider that I can use and have Comcast forward to them?

---

I can see you are confused a little about the client thing.  Comcast is web-based email, in exactly the same sense that Yahoo mail or Hotmail are.  When you check your emails in any web-based account, you are looking at them on the mail server for that provider.  Your emails are not on your computer----you are simply using the computer to view them on somebody else's computer (a mail server).

But lots of people use an actual email client program, like Windows Live Mail, Mozilla Thunderbird, or Outlook.  When you do that, the default in them is that your emails are downloaded to your computer when you open them, and then deleted from the mail server, in this case a Comcast mail server someplace.  But, as Carole said----you can change that so the server retains a copy as a back-up.  That's what I do, and I use Thunderbird.

If you disable or delete WLM, Comcast will not automatically replace it as a client.  When you click on a "mail to" link in some other website to share something, the computer will look for what you have for an actual client on your machine and default to that.  That's why WLM keeps opening for you when you click on such a link at Craig's List or anywhere else.  Web based email, on it's own, usually cannot be used as a client, but can usually be configured to work in a client----as in Comcast where you can use POP3 protocol to configure it for your Comcast email address in WLM or one of the other clients out there.

Does that help you understand?

Now having said all that-------just because you have a Comcast email account in no way requires you to use it for anything.  You could just use a Yahoo or gMail account as your primary and give that out to your contacts---with or without using a client program.  Even in Comcast, and even if you have WLM enabled, you can still go straight to the webmail portal and use that, bypassing your client.  Although I can't think why you would want to.

As far as forwarding------you can set up Comcast to forward to any other email  address you want to.  Just go to Comcast Customer Central, open your account, and look in the "Users and Settings" tab.  The option to use auto-forwarding is in there.

[CCCarole]

Excellent work Latoque! KUDOS!

CC

[Queen-Evie]

Comcast will be your email provider whether or not you use an email client.

A client is just a different way of accessing your Comcast mail. The other way is Xfinity Connect (web based mail access).

[nancypacitto]

i have not been able to view my email for 6 weeks with IE9 or Google Chrome.  I have called Comcast nine times  and PAID for Xfinity Tech support.  No solution.  Have been told that it is router,? IE9 compatibility? etc.

I was told to download Firefox--- and Babylon controlled my browser.  I open my email on the Comcast site and I do not use any other email.  I have cleared cache, unchecked Active X, done a disk cleanup, removed non-esssential startup programs and i have run three major, spam, adware and malware scans.  I have Kaspersky installed on laptop and desktop.  I am using WIN 7.  I have this problem on BOTH computers.

ERROR Messages Read:  UNABLE to connect to server.  Or SERVER is not responding or COMCAST is not responding.

I have been a Comcast customer for 25 years and have had the same email address for 15 years.

Comcast tech support has not been helpful and often disconnects.  I was told by Tech support that

no IE 9 update at Comcast.  But it does not work with Googfle Chrome browser either.   I  would appreciate some help.  I work at a university and I can't change email address just before classes start.

Thank you for any expertise, time and consideration

[Latoque]

@nancypacitto

OK, as a temporary  solution to your problem do this--------go into your account settings in Customer Central, click on the "Users & Settings" tab, and scroll down to where you see the option for Auto-Forwarding.  Click on the "Edit" button to the right of that, and go in and set up another email address to have your Comcast email automatically forwarded to.  You could use any alternate account you might have like Yahoo, gMail, Hotmail---whatever.  That way you don't even have to be logged into your Comcast account to check your mail, and you don't have to change your email address.  Anyone sending you a message at the Comcast address will have no idea you are actually checking it someplace else.

This should let you see your emails while trying to figure out the original problem.  So just go to the top of this page and in the upper right hand corner click on "My Account" and go from there.  Make sure you are signed on as the primary account user.

Also, as long as you have your preferences in your Comcast email set to "Never" delete your Inbox messages, you should still have a copy of them on the Comcast mailservers should you ever need them in the future after you get the problem resolved.  In addition, they will be on the server for whatever mail provider you have them forwarded to.  Nice back up there.

Another option would be to start using a mail client program like Windows Live Mail, Thunderbird or Outlook, etc.  Again, you don't even have to be signed on to your Comcast account to access your mail.

You have options.

[31550]

great idea. thanks.

[nancypacitto]

I have options! But not the ones I want.  I have tried several times to reinstate the full version of Comcast since I am paying the FULL price for Comcast.  Email WILL NOT WORK.  Wouldn't it seem logical since I can only use LITE version that I pay the LITE price for Comcast services.  I have had to forward emails to hotmail.  I have had to export email addresses.  But this is another problem.  Only some of them exported  to hotmail.

My computer is clean, cache is clean, no malware.  I have tried all suggestions.  I am not the ONLY one with this problem.

Many customers now realize that YOUR SERVER is not working or responding. We cannot open our emails on FULL version.

When does Comcast intend to find a solution?  I have called Comcast at least 20 times in the last three months.  The last tech told me that he had NO solution.  Most of them just guessed at a solution.

And do you refer to this as SUPPORT?

Most advice is to find ANOTHER email provider.  Then my am I paying for Comcast?

[CCCarole]

The XfinityConnect Full version issues are being worked on by the Xfinity Team.  The Full  version uses a completely different email platform then the Lite version

Email is only a feature of your High Speed Internet service.  You can use whatever you choose to use for email.  

[nancypacitto]

I work for a University.  I am in charge of 4,000 alum.  I am also the chairmain for a convention.

I have had Comcast email for over 15 years.  this is not the time for me to change my email adress permanently.

[CCCarole]

Nancy,

If you FORWARD your email to Gmail or Thunderbird you would still have your co-workers, friends, family,etc. sending to your Comcast email address.  BUT they will be forwarded to your Gmail or Thunderbird email.  You can also set up the email client to 'Leave a message on the server' as well. At any time you could stop forwarding to the email client.

Another very,very basic way to read your email is to use m.comcast.net... Just type that in your address bar and hit enter.

Beyond switching to Lite, using an email client, or mobile Xfinity, I can't offer any other suggestions for the time being until the Full version is fixed.

CC

[nancypacitto]

Thank you for your time and consideration.