E-Mail and Xfinity Connect Help

[gamma11]

Hi,

I am using a tablet and the "native" e-mail in honeycomb. It was working fine in the US but now I am in europe I can receive but not send mail. I get a 535 5.7.0... authentication rejected using port 465 and ssl. Is there a block on sending e-mail from certain countries?

Thanks

[steve-baker]

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gamma11 wrote:

Hi,

I am using a tablet and the "native" e-mail in honeycomb. It was working fine in the US but now I am in europe I can receive but not send mail. I get a 535 5.7.0... authentication rejected using port 465 and ssl.

That just looks like the standard error message when the user/pass is incorrect.

Is there a block on sending e-mail from certain countries?

I don't think there are any blocks like that.

[gamma11]

Well, was unable to use comcast E-mail from Turkey. Worked again when I was back in the US so no configuration problems with client. Gmail worked flawlessly, so conclusion must be that traffic for sending Comcast E-mail from a client is blocked somehow.

The mobile version of the website which appears by default (could not figure out how to get the full site E-mail in the browser) is also terrible, no way to create attachments which might make sense on a phone but is definitely a show stopper for a tablet.

Conclusion - don't bother with comcast E-mail when travelling, it really is awful.

[Baric]

It works just fine for most people, and while I have never been to Turkey, I have tested it in Ireland where it worked fine if a tad slower than normal.  If your settings work elsewhere, but not in Turkey and there were no password changes to your account, then maybe you hit it at a time when a problem was happening.  And I believe I was using 587, not 465, but I don't know if that would have any affect on things.

Maybe one of the email admins can chime if if there are any international restrictions in place that may have effected you when you are in certain countries.

[gamma11]

I was over there for 3 weeks, and tried all of the variations (i.e. ssh, tls with and without certificates). Without adequate tech support I don't see how this can be a succesful service. I do appreciate the two replies from the community, but I don't see a comment by a comcast technical representative.

I posted the previous reply so that other potentially frustrated users might see a record of my experience, as it is always helpful to share one's experiences. In particular, they might want to be aware of the lack of sophistication of the "mobile" comcast web site, with no obvious way to switch to the full site. Yes, there might be a way but it was not obvious to me which is equivalent to there not being one.